Scheduling Representative (8A-4:30P)

Jackson County Hospital District; Marianna (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Jackson County Hospital District is seeking a patient scheduling role to manage appointments, verify demographic and insurance details, and coordinate care with multiple departments. The position emphasizes professional patient communication and adherence to hospital protocols.

Responsibilities include obtaining prior authorizations when required, answering inquiries, and providing clear instructions and follow-up information.

Qualifications

• Experience coordinating patient appointments and diagnostics.
• Familiarity with medical scheduling processes and patient intake.
• Understanding of regulatory requirements related to hospital scheduling.

Responsibilities

• Schedule, reschedule, and cancel patient appointments, tests, and procedures.
• Verify patient demographics, insurance, and referral requirements.
• Answer inbound calls and assist patients professionally.
• Coordinate schedules between physicians, departments, and patients.
• Ensure appointments comply with physician availability and hospital protocols.
• Obtain prior authorizations and referrals when required.
• Communicate instructions and follow-up information to patients.
• Enter notes and special instructions for procedures.
• Provide procedure cost estimates to patients in the PLE.

Skills

Scheduling

Patient communication

Regulatory compliance

Job description

Description

Duties and Responsibilities

• Schedule, reschedule, and cancel patient appointments, diagnostic tests, surgeries, and procedures
• Verify patient demographics, insurance information, and referral requirements
• Answer inbound calls and respond to patient inquiries professionally and compassionately
• Coordinate schedules between physicians, departments, and patients
• Ensure all appointments comply with physician availability and hospital protocols
• Obtain prior authorizations and referrals when required.
• Communicate appointment instructions, preparation requirements, and follow-up information to patients
• Monitor scheduling conflicts and resolve issues promptly
• Schedules hospital based medical procedures, for patients with appropriate provider and time/location slot. Utilizing appropriate scheduling codes to maximize efficiency
• Enters notes & special instructions needed for the procedure in the proper areas
• Works in the PLE to provide an estimate of the procedure to the patient

Requirements

Regulatory Requirements

• Completes annual educational requirements within the assigned time frame
• Maintains regulatory requirements, including all state, federal and Joint Commission regulations related to their department and, as appropriate, to the hospital