Scheduling Specialist

St. Joseph's/Candler; Savannah (GA); On-site; USD 45,000 - 59,000; Full time

Job summary

St. Joseph's/Candler is seeking a Scheduling Specialist to coordinate procedure requests, schedule exams per protocol, and consider patient convenience.

The role collects and validates patient demographics, guarantor insurance information, authorizations, and resource availability, while maintaining strong telephone etiquette and interdepartmental communications. Preferred candidates will have 1–2 years of medical office terminology experience, familiarity with EMR and RIS systems, and a track

Qualifications

• 1-2 years medical office terminology required.
• Ability to follow written protocol/procedures/policies - preferred.
• Proven ability to work under stress - preferred.
• Experience with EMR and RIS systems preferred.

Responsibilities

• Arrange accurate scheduling and verify appointments with MDs, modality, and equipment.
• Communicate appointment details to departments and staff; follow scheduling guidelines.
• Obtain and verify insurance authorizations and documentation for surgical charts.
• Answer phones, screen calls, and coordinate with Nurses and Resource Coordinators.

Skills

Medical terminology

Phone etiquette

Communication

Education

High School Diploma

Tools

EMR

RIS

Job description

The Scheduling Specialist will receive requests for procedures, coordinate the exam times per protocol with convenience considered for the patients and departments. - Collect and validate high quality Patient Demographics, Guarantor Insurance info, Authorizations, Resource availability, CPT, HCPCS, ICD-9 codes . Practice phone etiquette and develop a relationship with various physician offices. Maintains open communications and is available to component organizations and practitioner sites for consultation.

Education

• High School Diploma - Preferred

Experience

• 1-2 Years medical office terminology - Required
• 1-2 Years Demonstrated ability to work under stress. Ability to follow written protocol/procedures/policies - Preferred
• 1-2 Years Demonstrated exceptional service in-person and over the phone; think critically, multi-task and work - Preferred
• 1-2 Years EMR (Electronic Medical Records) and RIS (Radiology Information Systems) - Preferred
• Medical Assistant/Secretary, Unit Secretary, Surgical Technician, Imaging Support Specialist or Imaging Scheduler - Preferred.

License & Certification

• None Required

Core Job Functions

• Ensures accurate scheduling, rescheduling, cancellations and verification of the patients appointment with the correct MD, modality, special equipment and studies. Repeats appointment date, time and location prior to ending call. Schedules interpreters for patients as needed.
• Communicates timely with the appropriate department/staff all pertinent appointment information. Effectively provide patient's and physician office staff scheduling guidelines and protocols. Verify MD written orders via RtFa.
• Compliant with accessing and extracting confidential patient information for acquiring insurance authorizations. Clear, precise communication.
• Answers telephones and call lights, screening and prioritizing. Assists Nurses and Resource Coordinator with communication with doctor's offices. Obtains appropriate documentation and forms for surgical charts.