Scheduler

Baton Rouge Health District; Baton Rouge, Northern (LA, KY); Hybrid; USD 21,000 - 29,000; Full time

Job summary

Baton Rouge Health District is seeking a Patient Scheduler to coordinate the scheduling workflow across operating rooms, imaging, and patient admissions. You will ensure accurate scheduling, verify orders and patient data, and support smooth patient flow within the hospital.

The role emphasizes customer service, attention to detail, and collaboration with physicians, nurses, and administrative staff to optimize patient satisfaction and departmental efficiency.

Qualifications

• High School Diploma or equivalent required.
• Experience in patient access or scheduling preferred.

Responsibilities

• Posts surgery cases following established procedures, prepares surgery schedule, resolves scheduling conflicts, and refers difficult requests to supervision.
• Notifies departments of Operating Room schedule changes to ensure efficient hospital operation.
• Notifies nursing units of pre-medications and coordinates patient transfers to the OR Suite.
• Obtains lab results, radiology forms, and medications necessary for admission to the OR.
• Verifies and reports variances in physician orders and procedure information.
• Posts imaging cases and prepares imaging schedule, resolving conflicts and notifying senior technologist as needed.
• Verifies patient information and assigns health plan and updates insurance data in the system.
• Provides customer service and coordinates patient scheduling to optimize flow and productivity.
• Answers calls, prioritizes them, and directs to appropriate staff.
• Acts as liaison between departments, physicians, and patients to meet patient needs.
• Posts tests/procedures and schedules changes; notifies relevant departments for efficiency.
• Communicates with insurers and physicians to obtain verification of benefits and certifications.
• Follows hospital policies, safety, QA, and infection control standards.
• Performs other duties as assigned.

Skills

Customer Service

Scheduling

Education

High School Diploma or equivalent

Job description

Coordinates the patient scheduling process by working with other departments to facilitate the flow of patients throughout the hospital. The Patient Scheduler functions in areas of the hospital where the proper scheduling of patients is needed and provides various customer service and administrative duties within the department.

Responsibilities

• Posts surgery cases following established procedures, prepares surgery schedule, efficiently resolves scheduling conflicts, and refers difficult schedule requests to the appropriate supervisor in a timely manner. Notifies affected departments of Operating Room schedule changes in order to ensure that the department and hospital operate efficiently. (Surgery Administration)
• Notifies nursing units of patient pre-medications and issues requests to nursing units for patient transfers to the Operating Room Suite. Efficiently obtains lab results, radiology forms, and medications necessary for patient admission to the Operating Room. (Surgery Administration)
• Uses surgery schedule to verify the accuracy of information on procedures and specific equipment needed to provide patient care, and promptly reports variances to appropriate personnel. (Surgery Administration)
• Posts imaging cases following established procedures, prepares imaging schedule, efficiently resolves scheduling conflicts and refers difficult schedule requests to the appropriate senior technologist in a timely manner. Notifies affected departments of Imaging schedule changes in order to ensure that the department and hospital operate efficiently. (Imaging Services)
• Verifies and validates all physician orders to ensure that all necessary elements are present and that the appropriate exam is ordered. (Imaging Services)
• Uses imaging schedule to verify the accuracy of information on procedures and promptly reports variances to appropriate personnel. (Imaging Services)
• Obtains and edits patient information in the computer system while ensuring all information is accurate. Assigns appropriate health plan to patient scheduled appointments and updates insurance information in the computer.
• Customer Service
• Promotes customer service quality by coordinating patient scheduling in an accurate and professional manner in order to ensure expedient patient flow throughout the medical center and toward maximizing productivity and efficiency in patient care areas.
• Receives incoming telephone calls, exercises judgment in prioritizing calls, and courteously directs calls to appropriate personnel in a prudent and efficient manner.
• Collaboration and Partnership
• Serves as a liaison between departments, physicians, and patients in an effort to ensure optimal patient satisfaction and toward meeting patient needs. Establishes collaborative relationships with others using a humanistic attitude of compassion, understanding, respect, and dignity toward promoting a cooperative working environment.
• Posts test and/or procedures according to established procedures, prepares schedule, efficiently resolves scheduling conflicts, and refers difficult schedule requests to the appropriate supervisor in a timely manner. Notifies affected departments of schedule change in order to ensure that the department and hospital operate efficiently.
• Communicates with insurance companies and physicians' offices in obtaining verification of benefits and certification for outpatient and ambulatory services.
• Observes and adheres to all departmental and hospital policies and procedures, and follows all safety, quality assurance, and infection control standards.
• Other Duties As Assigned
• Performs other duties as assigned or requested.

Qualifications

• High School Diploma or equivalent

• Job Identification 51013
• Job Category Revenue_Cycle
• Job Shift Day
• Job Function Patient Access
• Worker Type Employee
• Regular or Temporary Regular
• Requisition Schedule Full-Time
• Hours of Schedule (e.g. "M-F 8a-5p") 8:30am -5pm
• FMOLHS Company Code Our Lady of the Lake Hospital Inc