Scheduling Representative

Loadsmart; United States; Remote; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive base salaries

Loadie Time Off - PTO and sick days no

Job summary

Loadsmart is a growth-stage technology company with headquarters in Chicago and a globally distributed remote team. We seek professionals who embody our core values: curiosity, clarity, results, commitment, and teamwork.

Join as a Scheduling Coordinator to help shipper, broker, warehouse, and carrier partners move more with less. The role emphasizes high-volume scheduling, cross-team collaboration, and top-tier customer service in a fast-paced logistics environment.

Qualifications

• 1-2 years in coordinating, scheduling, or administrative role.
• Strong attention to detail and proactiveness.
• Fluent in English with strong verbal and written communication.
• Able to multitask and prioritize, tackle issues with urgency.
• Experience with high-volume scheduling in a fast-paced environment.
• Proven ability to maintain high levels of customer service.
• Familiarity with USA geography.
• Experience within the Logistics industry.

Responsibilities

• Schedule appointments via email, phone, or customer TMS based on customer requirements.
• Work with members of other teams to guarantee a smooth delivery process.
• Work with the Customer Sales team to improve specific customer scheduling processes to ensure optimal loads.
• Work with Carrier Sales team to optimize loads to improve carrier sourcing.
• Assist with challenging requests and know when they should be escalated.

Skills

Coordination & scheduling experience

Attention to detail

English communication

Multitasking & prioritization

High-volume scheduling

Customer service

USA geography

Logistics industry

Job description

ARE YOU INTERESTED IN JOINING AN INNOVATIVE LOGISTICS TECHNOLOGY COMPANY?

Loadsmart is a growth-stage technology company valued at over $1 billion (a true Tech Unicorn)!

We are a collection of industry veterans and user-centered engineers using innovative technology to fearlessly reinvent the future of freight by helping shippers, brokers, warehouses and carriers to move more with less.

With headquarters in Chicago and a globally distributed remote team, Loadsmart continues to attract top talent committed to driving meaningful change. We seek professionals who embody our core values: curiosity, clarity, results, commitment, and teamwork.

WHAT YOU GET TO DO:

• Schedule appointments via email, phone, or customer TMS based on customer requirements
• Work with members of other teams to guarantee a smooth delivery process
• Work with the Customer Sales team to improve specific customer scheduling processes to ensure optimal loads
• Work with Carrier Sales team to optimize loads to improve carrier sourcing
• Assist with challenging requests and know when they should be escalated

REQUIRED QUALIFICATIONS:

• 1-2 years of experience in a coordinating, scheduling, or administrative role
• Strong attention to detail and showcases proactiveness.
• Fluent in English - Strong verbal and written communication skills
• Ability to multitask and prioritize. Able to tackle issues head-on and create resolutions with urgency.
• Experience with high-volume scheduling, coordinating, or planning in a fast paced environment
• Proven ability to maintain high levels of customer service
• Familiarity with USA geography
• Experience within the Logistics industry

WORKING AT LOADSMART:

• Competitive base salaries - we believe in rewarding top talent
• Loadie Time Off - PTO and sick days without a limit

At Loadsmart, we believe our biggest asset is our people. We are proud to be an equal opportunity employer, hiring and developing individuals from diverse backgrounds and experiences to add to our collaborative culture. Loadsmart treats all candidates and employees with respect and does not discriminate in our recruiting, hiring, and promoting processes, including on the basis of race, color, religion, sex, age, sexual orientation, gender identity and/or expression, national origin, veteran status, or disability.

It is the policy of Loadsmart that all offers of employment made shall be contingent upon successful completion of electronic background check(s). These checks will be job-related, consistent with business necessity and conducted by our vendor, pursuant to all applicable laws, rules, policies and procedures of our candidates' specific locale.