Patient Scheduling Specialist

Hendrick Medical Center Brownwood; Brownwood (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Hendrick Medical Center Brownwood is seeking a Scheduling Representative to arrange patient appointments in line with medical practice procedures. The role may be combined with receptionist or registration duties as needed, contributing to smooth clinic flow.

The ideal candidate will have a high school diploma or GED and at least one year of scheduling experience, with strong knowledge of scheduling systems and customer service principles.

Qualifications

• Knowledge of medical practice protocols related to scheduling appointments.
• Knowledge of manual/computerized scheduling systems.
• Knowledge of customer service principles and techniques.
• Skill in communicating effectively with physicians/clinicians about scheduling preferences.
• Skill in maintaining master appointment schedule via manual or computerized means.
• Skill in producing reports about appointment patterns as needed.
• Ability to multitask effectively, dealing with phone calls, in-office patients, staff, and others pleasantly.
• Ability to communicate calmly and clearly with patients about appointments in all circumstances including when they are ill or have an emergency.
• Ability to analyze situations and respond appropriately.

Responsibilities

• The Scheduling Representative is responsible for making appointments for patients following medical practice procedures.
• Tasks may be integrated into other positions such as receptionist, registration clerk, or medical assistant.

Education

High school diploma or GED

Tools

Scheduling systems

Job description

Hendrick Medical Center Brownwood is seeking a Scheduling Representative to arrange patient appointments in line with medical practice procedures. The role may be combined with receptionist or registration duties as needed, contributing to smooth clinic flow.

The ideal candidate will have a high school diploma or GED and at least one year of scheduling experience, with strong knowledge of scheduling systems and customer service principles.