Associate, Scheduling & Registration

SilkRoad; Village of Mineola (NY); On-site; USD 57,000 - 62,000; Full time

Job summary

NYU Langone Hospital—Long Island is seeking an Associate, Scheduling & Registration to schedule appointments, manage pre-registration, and register patients in Hospital Information Systems. The role involves liaising with referring offices, processing demographics and insurance data, and explaining financial responsibilities to patients and families.

Qualifications include a High School Diploma or equivalent and 1–2 years of customer service experience, with knowledge of medical terminology and

Qualifications

• High School Diploma or equivalent required.
• 1–2 years of Customer Service experience preferred.
• Strong communication, multitasking, and organizational abilities.
• Basic computer skills including Microsoft Office (Excel, Word, Outlook).
• Knowledge of medical terminology is advantageous.

Responsibilities

• Schedule patient appointments and liaise with physician offices.
• Handle pre-registration and registration processes.
• Obtain demographics, insurance, and financial responsibility information.
• Explain financial responsibilities to patients and families.
• Verify documentation for accuracy and avoid duplicate medical records.

Skills

Communication

Multitasking

Detail orientation

Organizational skills

Interpersonal skills

Microsoft Office

Education

High School Diploma or GED

Tools

Epic

Carestream

Soarian

Job description

NYU Langone Hospital—Long Island is a 591-bed university-affiliated medical center, which offers sophisticated diagnostic and therapeutic care in virtually every specialty and subspecialty of medicine and surgery. We are a major regional healthcare resource with a deep commitment to medical education and research, offering a full complement of inpatient and outpatient services. At NYU Langone Health, equity and inclusion are fundamental values. We strive to be a place where our exceptionally talented faculty, staff, and students of all identities can thrive. We embrace inclusion and individual skills, ideas, and knowledge.
Learn more about NYU Langone Hospital—Long Island , and interact with us on LinkedIn , Glassdoor , Indeed , Facebook , X , YouTube and Instagram .

Position Summary:

We have an exciting opportunity to join our team as a Associate, Scheduling & Registration.
In this role, the successful candidate Schedules appointments in Hospital Information Systems. Liaison with referring physicians office staff. Answers and filters phone calls accordingly in a timely manner and utilizes Cyracom when necessary. Responsible for the pre-registration, and completing the registration process. Creates the first impression of the institution's services to patients, families, and other external customers. Obtains demographic information, prescriptions and applicable medical documents, and insurance information. Ensures patients, families, and other external customers understands required financial responsibilities and expectations. Assumes clinical and financial risk of the organization when collecting and documenting information on behalf of the patient.

Job Responsibilities:

• Performs other duties as assigned.
• Schedules patient. May call patients to confirm appointment and location and necessary items to bring along with any instructions for preparation for an exam.
• Communicates with patients, referring physician offices and fellow staff members in a helpful, friendly and professional manner. Answers and filters phone calls properly in a timely manner. Understands the phone functions to receive and directs calls, forwards and transfers and uses Cyracom phone for patients with different preferred first languages.
• Completes check in and registration when patient arrives. Includes using the RELATE model when communicating with patients and their families. Ensures patients or their representatives are informed of regulations surrounding the required consents at the time of registration or thereafter. Collects co-pays, or other patient responsibilities per NYU Winthrop Hospital Point of Service collection policies and procedures.
• Verifies documentation for accuracy. This may include prescription, insurance card, photo IDs, thorough patient index search to avoid duplication of Medical record number.

Minimum Qualifications:

To qualify you must have a High School Diploma or Equivalent. 1- 2 years Customer Service experience. Strong communication (both oral and written), multitasking, detail orientation, organizational, excellent customer service, and interpersonal skills. Basic computer skills including Microsoft Office applications ( Excel, Word, and Outlook ). Knowledge of medical terminology.

Preferred Qualifications:

1- 2 years Scheduling experience in a medical office or a Healthcare facility setting. Knowledge of software systems (i.e. Epic, Carestream, Soarian etc.).

Qualified candidates must be able to effectively communicate with all levels of the organization.
NYU Langone Hospital—Long Island provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents.
At NYU Langone Health, we are committed to supporting our workforce and their loved ones with a comprehensive benefits and wellness package. Our offerings provide a robust support system for any stage of life, whether it's developing your career, starting a family, or saving for retirement. The support employees receive goes beyond a standard benefit offering, where employees have access to financial security benefits, a generous time-off program and employee resources groups for peer support. Additionally, all employees have access to our holistic employee wellness program, which focuses on seven key areas of well-being: physical, mental, nutritional, sleep, social, financial, and preventive care. The benefits and wellness package is designed to allow you to focus on what truly matters. Join us and experience the extensive resources and services designed to enhance your overall quality of life for you and your family.
NYU Langone Hospital—Long Island is an equal opportunity employer and committed to inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration.
View Know Your Rights: Workplace discrimination is illegal .

NYU Langone Health provides a salary range to comply with the New York state Law on Salary Transparency in Job Advertisements. The salary range for the role is $56,876.40 - $62,400.00 Annually. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.