Scheduling Product Owner, Crew Technology & Ops

Delta Air Lines, Inc.; Atlanta (GA); On-site; USD 110,000 - 140,000; Full time

Job summary

Delta Air Lines, Inc. is seeking a Product Owner for Crew Resources Technology.

The role defines strategy and provides technical expertise across Crew Resources, Flight Ops, In-Flight Service, and IT to ensure development requests meet business needs and gain cross-divisional consensus on priorities. You will manage multiple projects, write requirements, and lead the backlog with a focus on delivering frontline employee experiences.

Qualifications

• End-to-end product ownership: understand business problems, identify stakeholder needs, develop optimal solutions.
• Write functional user stories and acceptance criteria for smooth handoff to development.
• Participate in Agile ceremonies to guide development teams.
• Build cross-divisional partnerships across Crew Resources, Flight Ops, In-Flight Service and IT.
• Gather requirements and translate user needs into technical specifications.

Responsibilities

• Oversee one of several products (e.g., Legalities, Scheduling, Crew Tracking, Training, Payroll, Planning/Bidding).
• Collaborate with Crew Strategy to understand end-user business and technology vision and translate into actionable requirements.
• Work with IT development squads to maintain product backlog and ensure alignment with business needs.
• Conduct station visits and employee engagement activities to gather feedback and assess operational technology needs.
• Manage device provisioning, deployment, and lifecycle support for new hires and other crew members.
• Develop and maintain an executable product roadmap balancing value, funding, dependencies, and complexity.
• Lead project-management phases, including requirements gathering, prioritization, and implementation strategies.
• Prioritize backlog and initiatives to ensure IT works on high-value items across systems like DBMS, OSS, SAP, IFS Nova, Crew360.
• Write detailed user stories and acceptance criteria for handoffs to development teams.
• Drive progress through Agile ceremonies and ensure alignment with strategic objectives.
• Model Delta's Rules of the Road and core values; practice safety-conscious behaviors.

Job description

Delta Air Lines, Inc. is seeking a Product Owner for Crew Resources Technology.

The role defines strategy and provides technical expertise across Crew Resources, Flight Ops, In-Flight Service, and IT to ensure development requests meet business needs and gain cross-divisional consensus on priorities. You will manage multiple projects, write requirements, and lead the backlog with a focus on delivering frontline employee experiences.