Scheduling Product Owner

Delta Air Lines, Inc.; Atlanta (GA); On-site; USD 110,000 - 140,000; Full time

Job summary

Delta Air Lines, Inc. is seeking a Product Owner for Crew Resources Technology.

The role defines strategy and provides technical expertise across Crew Resources, Flight Ops, In-Flight Service, and IT to ensure development requests meet business needs and gain cross-divisional consensus on priorities. You will manage multiple projects, write requirements, and lead the backlog with a focus on delivering frontline employee experiences.

Qualifications

• End-to-end product ownership: understand business problems, identify stakeholder needs, develop optimal solutions.
• Write functional user stories and acceptance criteria for smooth handoff to development.
• Participate in Agile ceremonies to guide development teams.
• Build cross-divisional partnerships across Crew Resources, Flight Ops, In-Flight Service and IT.
• Gather requirements and translate user needs into technical specifications.

Responsibilities

• Oversee one of several products (e.g., Legalities, Scheduling, Crew Tracking, Training, Payroll, Planning/Bidding).
• Collaborate with Crew Strategy to understand end-user business and technology vision and translate into actionable requirements.
• Work with IT development squads to maintain product backlog and ensure alignment with business needs.
• Conduct station visits and employee engagement activities to gather feedback and assess operational technology needs.
• Manage device provisioning, deployment, and lifecycle support for new hires and other crew members.
• Develop and maintain an executable product roadmap balancing value, funding, dependencies, and complexity.
• Lead project-management phases, including requirements gathering, prioritization, and implementation strategies.
• Prioritize backlog and initiatives to ensure IT works on high-value items across systems like DBMS, OSS, SAP, IFS Nova, Crew360.
• Write detailed user stories and acceptance criteria for handoffs to development teams.
• Drive progress through Agile ceremonies and ensure alignment with strategic objectives.
• Model Delta's Rules of the Road and core values; practice safety-conscious behaviors.

Job description

Now is an exciting time to be part of Delta's Crew Resources Technology team as we enhance the frontline employee experience through new decision making and execution applications. This is an opportunity to bring new strategies and initiatives to life while retiring legacy technology. We are seeking a Product Owner to help define the strategy and provide technical expertise for all current and future Crew Resources technology. The Product Owner will work across Crew Resources, Flight Ops, In-Flight Service, and IT to ensure development requests are well understood across the enterprise, gain cross-divisional consensus on priorities, and ensure deliverables meet business needs. To do so, this individual will need to manage multiple projects at once, communicate effectively, build strong cross-divisional partnerships, understand how to write project requirements, and understand the crew member experience.

• The Product Owner - Crew Technology, will oversee one of many products within the organization, such as Legalities, Scheduling, Crew Tracking, Training, Payroll, and Planning/Bidding.
• Responsible for end-to-end product ownership duties including understanding the business problem, identifying stakeholder needs, and developing optimal solutions Working alongside the Crew Strategy team, the Product Owner will need to understand the end user's business and technology vision and translate into requirements which meet the business' needs
• The Product Owner will work directly with one or more IT development squads to create and maintain the backlog of work required to deliver robust and timely functionality, ensuring the product aligns with business and customer stakeholder needs
• Conduct station visits and employee engagement activities to provide frontline support, drive technology adoption, collect feedback, and assess operational technology needs across the network.
• Manage device provisioning, deployment, and lifecycle support for new hire, return-to-work, and Initial Qualification Flight Attendants, ensuring technology readiness and a seamless onboarding experience.
• Build and maintain an executable product roadmap that balances business value, funding, cross-initiative dependencies, and development complexity that guides current and future development
• Lead phases of project management, including requirements gathering, development prioritization, and implementation of strategies
• Prioritize product backlog, projects, and initiatives across multiple stakeholder groups so that IT is working on the right things across DBMS, OSS, SAP, IFS Nova, and Crew360
• Write functional user stories and acceptance criteria that enable a smooth handoff to development
• Participate in Agile ceremonies with development teams to provide direction and drive progress
• Model Delta's Rules of the Road and core values
• Practice safety-conscious behaviors in all operational processes and procedures.