Product Owner - Baggage, ACS Tools & Technology

Delta Air Lines, Inc.; Atlanta (GA); On-site; USD 110,000 - 150,000; Full time

Job summary

Delta Air Lines, Inc. is seeking a Product Owner to support the development and delivery of tools for the Airport Customer Service frontline.

You will define squad goals, translate strategies into user stories and acceptance criteria, and partner with design, analytics, and IT teams to drive adoption. You'll work in a fast-paced IT environment at Delta's Tools and Technology group, shaping product roadmaps from ideation to execution and promoting agile practices across squads to improve

Qualifications

• Own writing clear user stories and acceptance criteria.
• Experience working in agile product development with cross-functional teams.
• Ability to collaborate with stakeholders, design resources, and frontline teams.

Responsibilities

• Define and drive squad/pod work within IT to prioritize the sprint backlog.
• Collaborate with internal/external design to create UX/UI experiences for new functionality.
• Leverage data/analytics to drive product roadmap, feature prioritization, and adoption.
• Translate development goals into features, user stories, and acceptance criteria.
• Participate in backlog grooming, sprint planning, standups, demos, and retrospectives.
• Provide regular status reports to sponsors, PMs, and project teams.
• Act as liaison for engagement, communication, and change management across the system.
• Take ownership of user stories to convey required functionality to IT teams.
• Collaborate with Product Managers and stakeholders to align to the product vision.

Skills

Backlog management

Agile/Scrum

Stakeholder management

User stories

Acceptance criteria

Sprint ceremonies

Data analytics

UX/UI collaboration

Tools

Agility

Aha!

Job description

The ACS Tools and Technology team provides Delta's 30,000+ Airport Customer Service frontline team with the necessary technology and tools to offer customers a warm, caring, and elevated travel experience. We are looking for a highly motivated and self-driven Product Owner to join our team to support the technology conceptualization and product delivery of best-in-class tools to serve our frontline teams effectively. As part of the Tools and Technology team, you will play a critical role in redefining customer and employee experiences by setting new technology standards for thousands of ACS employees. We are seeking a Product Owner to support product development and improvements from ideation, roadmapping to execution and adoption.

At Delta, we connect people and cultures, power extraordinary experiences, and shape the future of travel. Here, you'll work on complex challenges on a global scale, using augmented intelligence to build emerging technologies, amplify human potential and continuously grow the skills that keep you at the forefront of what's next.

• Define and drive the work of squad/pods within Information Technology to prioritize the sprint backlog, balancing requirements of business stakeholders
• Work directly with internal and external design resources to create UX/UI experiences that support new product functionality for both informational and transactional customer needs
• Leverage and data and analytics to drive product roadmap, product development, prioritization of features and performance and adoption
• Translate product development goals into requirements including features, user stories, and acceptance test criteria
• Actively participate in regular ceremonies with the Information Technology team including backlog grooming, sprint planning, daily standups, sprint review/demos, and retrospectives
• Provide regular status reports and communications to stakeholders, sponsors, project managers, and others involved in the project
• Play an integral role in engagement, communication, change management, feedback loops, and overall leadership visibility across the system

Additional Responsibilities:

• Take ownership of writing user stories and ensure they clearly convey the required functionality to the IT development teams
• Work closely with Product Managers and stakeholders, including station BSO leaders and agents, to contribute to the overarching product vision and strategy with data-backed ideation and iterative solutioning
• Champion agile methodologies within the squad, promoting best practices and continuous improvement
• Utilize tools like Agility and Aha! for effective project management and ensure data hygiene to track progress accurately
• WorldTracer Coordinator - a liaison between Delta and other airlines regarding mishandled baggage and baggage recovery
• Represent Delta in SITA and IATA meetings regarding mishandled baggage and baggage recovery