Scheduling & Office Operations Lead

WeDriveU, Inc.; City of White Plains (NY); Hybride; USD 71 850 000 - 88 756 000; Plein temps

Résumé du poste

WeDriveU seeks an Office Administrator and Scheduling Coordinator in White Plains, NY. You will manage daily para transit operations support, build driver schedules, track attendance, and generate workforce reports to keep staffing aligned with service needs.

The role emphasizes accuracy, strong communication, and adherence to DOT and ADA requirements. You will collaborate with dispatch and operations leadership and support onboarding and training processes as needed.

Qualifications

• High school diploma or equivalent required.
• Strong attention to detail, organization and follow through.
• Effective communication and customer service skills.
• Ability to work with data, reports and operational metrics.
• Proficiency with Google Suite, Microsoft Office and scheduling or dispatch software.
• Ability to manage multiple priorities in a fast paced environment.
• Knowledge of DOT, ADA and para transit operations is preferred.

Responsabilités

• Build and maintain weekly and daily driver schedules that reflect service needs, route requirements and operational priorities.
• Monitor live staffing conditions and adjust schedules proactively to cover call outs, gaps or changes in service.
• Track attendance, sick leave, vacation requests and ensure all documentation is accurate and current.
• Produce daily, weekly and monthly workforce reports including driver hours, overtime exposure, attendance trends and staffing forecasts.
• Review driver working hours for accuracy and compliance with DOT, contractual and internal requirements.
• Maintain accurate driver files, certifications, renewals and training records.
• Support onboarding activities by coordinating schedules, gathering documents and tracking completion of training hours.
• Partner with dispatch and operations leadership to manage real time staffing needs and operational adjustments.
• Respond to schedule conflicts, shortages or issues that impact service delivery.
• Coordinate communication with drivers regarding updates, schedules, notices and operational information.
• Create and maintain trackers, templates and dashboards that improve visibility into site performance.
• Support the General Manager with operational reporting, planning and daily oversight.
• Assist with routine audits and compliance reviews tied to DOT, ADA and internal policies.
• Serve as the administrative lead for the site by managing documents, organizing files and supporting procurement.
• Promote a strong safety culture and ensure adherence to all company policies and procedures.
• May occasionally be required to perform Dispatch duties as needed.

Connaissances

Attention to detail

Organizational skills

Communication skills

Data handling

Formation

High school diploma

Outils

Google Suite

Microsoft Office

Scheduling software

Description du poste

WeDriveU seeks an Office Administrator and Scheduling Coordinator in White Plains, NY. You will manage daily para transit operations support, build driver schedules, track attendance, and generate workforce reports to keep staffing aligned with service needs.

The role emphasizes accuracy, strong communication, and adherence to DOT and ADA requirements. You will collaborate with dispatch and operations leadership and support onboarding and training processes as needed.