Scheduling Manager

Moxie Pest Control; Irving (TX); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

401K Plan

Comprehensive medical coverage

Paid Time Off

Job summary

Moxie Pest Control in Irving, TX is seeking a Scheduling Manager to optimize routing across 32 branch locations and coach the scheduling team. You will serve as the liaison between branch leadership, Contact Center Leadership, regional management, and finance on workpool planning and completion.

You will blend hands‑on people management with data‑driven oversight to ensure office and field teams meet KPIs, while leading hiring and developing scheduling best practices company‑wide.

Qualifications

• 3 years of scheduling or operations experience.
• Experience coaching and developing direct reports.
• Advanced Excel/Google Sheets skills for KPI tracking and dashboards.
• Strong cross‑functional communication with Finance, Regional Managers, and Branch Leaders.
• Experience with route optimization tools or logistics software is a plus.

Responsibilities

• Optimize delivery/service routes across 32 branch locations to maximize efficiency and minimize cost.
• Monitor and adjust scheduling strategies as branch needs and volumes shift.
• Provide monthly coaching sessions, observations, and performance evaluations for direct reports.
• Lead hiring for scheduling team openings, including sourcing, interviewing, and onboarding.
• Build and maintain KPI tracking tools and dashboards.
• Report on job pool completion status to branch managers and regional leaders.
• Collaborate with Finance on forecasted work pool volume and projections.

Skills

Scheduling

Coaching direct reports

Excel/Google Sheets

Cross‑functional communication

Route optimization tools

Tools

Route optimization tools

Job description

Play Your Part In Our Team Succeeding! The Scheduling Manager is responsible for optimizing route efficiency across all 32 branch locations, developing and coaching a team of scheduling employees, and serving as the key liaison between branch leadership, Contact Center Leadership, regional management, and finance on workpool planning and completion. This role blends hands‑on people management with data‑driven operational oversight to ensure both office and field teams are performing efficiently against KPIs.

Core Responsibilities

• Ensure delivery/service routes are optimized across all 32 branch locations to maximize efficiency and minimize cost
• Monitor and adjust scheduling strategies as branch needs and volumes shift
• Provide monthly coaching sessions, observations, and performance evaluations for each direct report
• Monitor and reinforce adherence to current best‑practice processes across all branches to prevent operational drift.
• Deliver ongoing office training to build team skills and ensure consistency in scheduling practices
• Lead hiring efforts for open positions on the scheduling team, including sourcing, interviewing, and onboarding
• Hold monthly meetings with branch managers and regional leaders to report on job pool completion status
• Keep senior leadership informed on the overall state of the job/work pool and any risks to completion
• Partner closely with Finance on forecasted projections and work pool volume planning
• Build and maintain key spreadsheets/tracking tools to monitor KPIs for both office and field employees
• Use KPI data to identify trends, gaps, and opportunities for process improvement

Qualifications

• 3 of experience in scheduling or operations, ideally across multi‑site/branch environments
• Proven experience managing and coaching direct reports
• Strong Excel/Google Sheets skills (KPI tracking, reporting, dashboards)
• Excellent communication skills for cross‑functional collaboration with Finance, Regional Managers, Office, and Branch Managers
• Experience with route optimization tools or logistics software a plus

About Us

Moxie Pest Control is named for the drive and enthusiasm embraced by our team! Our mission is to improve the quality of life for our customers, team, and community.

We believe in striving to do the right thing because we genuinely care about our employees and customers, the work we do, and our personal and professional character.

We’re more than just a pest control company!

What We Live By

Do The Right Thing

We believe in striving to do the right thing because we genuinely care about our customers

Be Kind

We think kindness is contagious, and we believe small gestures can have a big impact.

Be The Solution

It’s an understatement to say we take pride in our work. We live by the motto: “If a thing is worth doing, it’s worth doing well.”

Keep Improving

Because we care about helping our customers, we take our job knowledge seriously.

Company Perks

• 2021 - 2024: Great Places To Work and Top Places to Work
• Awards & Recognition
• Monthly Company Events
• Company Service Projects
• Comprehensive medical coverage that covers many common services at no cost or for a low copay
• Additional options for dental and vision benefits, life and disability coverage and more
• 401K Plan
• Long‑and Short‑term Disability Coverage (Voluntary)
• Paid Time Off

AAP / EEO Statement

Moxie Pest Control provides equal employment opportunities to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, or service in the military. Equal employment opportunity applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training.

Moxie Pest Control absolutely prohibits any form of unlawful employee harassment or discrimination based on any of the characteristics mentioned above. Improper interference with the ability of other employees to perform their expected job duties will not be tolerated.