Customer Service Representative

Moxie Pest Control; Irving (TX); On-site; USD 36,000 - 56,000; Full time

Benefits offered by this job

Medical coverage

401K Plan

Paid Time Off

Dental and Vision options

Life and Disability coverage

Job summary

Moxie Pest Control in Irving, TX is seeking a Customer Care Expert who loves talking to customers and solving problems quickly. This is a hands-on role requiring a self-starter attitude and teamwork to put the customer experience first!

You will handle 50+ calls daily, respond to SMS and emails, assist with scheduling maintenance, and guide customers through services. Strong communication, basic G‑Suite knowledge, and PestRoutes CRM experience are preferred; it’s a great fit for someone eager to

Qualifications

• High school diploma or equivalent.
• Customer service experience preferred (call center, hospitality, service industry, etc.).
• Basic understanding of G‑Suite applications (Google Docs, Slides, Sheets).
• Become an expert at PestRoutes – our CRM.
• Excellent communication and interpersonal skills.
• Driven and ambitious with a strong desire to succeed.

Responsibilities

• Be logged into the telephony system.
• Handle 50+ total calls daily, including SMS, Email and Voicemails.
• Assist customers with scheduling standard maintenance.
• Assist customers with service complaints and concerns.
• Communicate company initiatives to customers (marketing, sales, etc.).
• Direct customers to appropriate departments when applicable.
• Participate in cross training within other departments.
• Assist management with non‑recurring tasks as needed.
• Customer data entry.
• Identify opportunities to update or improve customer service procedures and make recommendations.

Skills

Customer service experience

Excellent communication

Interpersonal skills

Self-motivated

Team player

Education

High school diploma or equivalent

Tools

G-Suite

PestRoutes CRM

Job description

The Customer Care Expert is passionate about talking to customers and resolving their issues quickly and efficiently. A self‑starter who is able to roll up their sleeves and learn new skill sets to get the job done and a team player who wants to partner with their colleagues to help put the customer experience first!

Core Responsibilities

• Be logged into the telephony system.
• Handle up to 50+ total calls daily, including responding to SMS, Email and Voicemails from customers.
• Assist customers with scheduling their standard maintenance.
• Assist customers with service complaints and concerns.
• Communicate company initiatives to customers (marketing, sales, etc.).
• Direct customers to appropriate departments (where applicable).
• Participate in cross training within other departments to strengthen skill set.
• Assist management with non‑recurring tasks as needed.
• Customer data entry.
• Identify opportunities to update or improve customer service procedures and make recommendations to the appropriate staff.
• Perform other related duties as assigned.

Qualifications

• Must possess a high school diploma, or equivalent.
• Customer service experience preferred (call center, hospitality, service industry, automotive industry etc.).
• Basic understanding of G‑Suite applications (Google Docs, Google Slides, Google Sheets).
• Become an expert at PestRoutes – our CRM.
• Excellent communication and interpersonal skills.
• Driven and ambitious individual with a strong desire to succeed.

Benefits

• Great Places To Work and Top Places to Work since 2021.
• Awards & Recognition.
• Monthly Company Events.
• Company Service Projects.
• Comprehensive medical coverage that covers many common services at no cost or for a low copay.
• Additional options for dental and vision benefits, life and disability coverage and more.
• 401K Plan.
• Roth IRA.
• Long‑ and Short‑term Disability Coverage (Voluntary).
• Paid Time Off.

AAP / EEO Statement

Moxie Pest Control provides equal employment opportunities to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, or service in the military. Equal employment opportunity applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training. Moxie Pest Control absolutely prohibits any form of unlawful employee harassment or discrimination based on any of the characteristics mentioned above. Improper interference with the ability of other employees to perform their expected job duties will not be tolerated.