Bilingual Customer Service Representative

Moxie Pest Control; Irving (TX); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Great Places To Work and Top Places to

Awards & Recognition

Monthly Company Events

Company Service Projects

Comprehensive medical coverage

401K Plan

Roth IRA

Paid Time Off

Job summary

Moxie Pest Control is hiring a Customer Care Expert in Irving, TX. You’ll engage with customers in Spanish and English, resolve issues quickly, and support scheduling and communications to ensure superb service.

The role rewards a self-starter with strong communication, CRM experience, and a team-first mindset. Prior call center or hospitality experience is a plus.

Qualifications

• High School diploma or equivalent.
• Customer service experience preferred (call center, hospitality, service industry, etc.).
• Basic understanding of G-Suite applications.
• Familiarity with PestRoutes CRM is a plus.

Responsibilities

• Be logged into the telephony system.
• Handle 50+ total calls daily.
• Respond to SMS, Email and Voicemails from customers.
• Assist customers with scheduling their standard maintenance.
• Assist customers with customer service complaints and concerns.
• Communicate company initiatives to customers (marketing, sales, etc.).
• Direct customers to appropriate departments (where applicable).
• Participate in cross training within other departments to strengthen skill set.
• Assist management with non recurring tasks as needed.
• Customer data entry.
• Identify opportunities to update or improve customer service procedures and make recommendations to the appropriate staff.
• Performs other related duties as assigned.

Skills

Bilingual Spanish/English

Customer service

G-Suite proficiency

PestRoutes CRM

Excellent communication

Team player

Education

High School Diploma

Tools

PestRoutes CRM

Google Docs/Sheets/Slides

Job description

Play Your Part In Our Team Succeeding!

The Customer Care Expert is someone passionate about talking to customers and resolving their issues quickly and efficiently. A self-starter who is able to roll up their sleeves and learn new skill sets to get the job done and a team player who wants to partner with their colleagues to help put the customer experience first! We are looking to hire those that are bilingual in Spanish and English to support our customer calls.

Core Responsibilities

• Be logged into the telephony system
• Handle up to 50+ total calls daily
• Respond to SMS, Email and Voicemails from customers
• Assist customers with scheduling their standard maintenance
• Assist customers with customer service complaints and concerns
• Communicate company initiatives to customers (marketing, sales, etc.)
• Direct customers to appropriate departments (where applicable)
• Participate in cross training within other departments to strengthen skill set
• Assist management with non recurring tasks as needed
• Customer data entry
• Identify opportunities to update or improve customer service procedures and make recommendations to the appropriate staff
• Performs other related duties as assigned.

Qualifications

• Must possess a high school diploma, or equivalent
• Customer service experience preferred (call center, hospitality, service industry, automotive industry etc.)
• Basic understanding of G-Suite applications (Google Docs, Google Slides, Google Sheets
• Become an expert at PestRoutes - our CRM
• Excellent communication and interpersonal skills
• Driven and ambitious individual with a strong desire to succeed.

About Us

Moxie Pest Control is named for the drive and enthusiasm embraced by our team! Our mission is to improve the quality of life for our customers, team, and community.

We believe in striving to do the right thing because we genuinely care about our employees and customers, the work we do, and our personal and professional character.

We’re more than just a pest control company!

What We Live By

Do The Right Thing

We believe in striving to do the right thing because we genuinely care about our customers

Be Kind

We think kindness is contagious, and we believe small gestures can have a big impact.

Be The Solution

It’s an understatement to say we take pride in our work. We live by the motto: “If a thing is worth doing, it’s worth doing well.”

Keep Improving

Because we care about helping our customers, we take our job knowledge seriously.

Company Perks

• Great Places To Work and Top Places to Work since 2021
• Awards & Recognition
• Monthly Company Events
• Company Service Projects
• Comprehensive medical coverage that covers many common services at no cost or for a low copay
• Additional options for dental and vision benefits, life and disability coverage and more
• 401K Plan
• Roth IRA
• Long- and Short-term Disability Coverage (Voluntary)
• Paid Time Off

AAP / EEO Statement

Moxie Pest Control provides equal employment opportunities to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, or service in the military. Equal employment opportunity applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training.

Moxie Pest Control absolutely prohibits any form of unlawful employee harassment or discrimination based on any of the characteristics mentioned above. Improper interference with the ability of other employees to perform their expected job duties will not be tolerated.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.