Scheduling Coordinator - Measure Appointments & Routes

Window Nation; Kentucky; On-site; USD 23,000 - 32,000; Full time

Job summary

Window Nation is seeking a Scheduling Coordinator to contact customers, schedule in-home measurements, and optimize technician routes using CRM and mapping tools.

The role requires a high school diploma or GED and 2+ years in customer support, with proficiency in Microsoft Office and CRM systems. It emphasizes communication, collaboration with technicians, and adherence to scheduling standards.

Qualifications

• High school diploma or GED required.
• At least 2 years of experience in a customer support role (in person or on phone).
• Experience using CRM system is preferred.

Responsibilities

• Contact customers via outbound phone calls and/or text to schedule measure appointments.
• Receive inbound calls for scheduling follow ups and act as go-between for customers requesting information about their order.
• Overcome customer objections and schedule measurements for the next day when available.
• Schedule measures completed in CRM with relevant notes for technicians.
• Manage unscheduled customers following defined escalation protocols.
• Maintain technician calendar to meet company standards for daily targets and minimize drive time.
• Use mapping software to generate efficient routes for technicians.
• Handle customer reschedules and changes while keeping stakeholders informed.
• Collaborate with technicians and branch staff to maintain positive working relationships.

Skills

Verbal communication

Written communication

Customer-centric mindset

Office etiquette

Education

High school diploma or GED

Tools

CRM software

Maps/scheduling software

Microsoft Office

Job description

Window Nation is seeking a Scheduling Coordinator to contact customers, schedule in-home measurements, and optimize technician routes using CRM and mapping tools.

The role requires a high school diploma or GED and 2+ years in customer support, with proficiency in Microsoft Office and CRM systems. It emphasizes communication, collaboration with technicians, and adherence to scheduling standards.