Scheduling Coordinator

Window Nation; Kentucky; On-site; USD 23,000 - 32,000; Full time

Job summary

Window Nation is seeking a Scheduling Coordinator to contact customers, schedule in-home measurements, and optimize technician routes using CRM and mapping tools.

The role requires a high school diploma or GED and 2+ years in customer support, with proficiency in Microsoft Office and CRM systems. It emphasizes communication, collaboration with technicians, and adherence to scheduling standards.

Qualifications

• High school diploma or GED required.
• At least 2 years of experience in a customer support role (in person or on phone).
• Experience using CRM system is preferred.

Responsibilities

• Contact customers via outbound phone calls and/or text to schedule measure appointments.
• Receive inbound calls for scheduling follow ups and act as go-between for customers requesting information about their order.
• Overcome customer objections and schedule measurements for the next day when available.
• Schedule measures completed in CRM with relevant notes for technicians.
• Manage unscheduled customers following defined escalation protocols.
• Maintain technician calendar to meet company standards for daily targets and minimize drive time.
• Use mapping software to generate efficient routes for technicians.
• Handle customer reschedules and changes while keeping stakeholders informed.
• Collaborate with technicians and branch staff to maintain positive working relationships.

Skills

Verbal communication

Written communication

Customer-centric mindset

Office etiquette

Education

High school diploma or GED

Tools

CRM software

Maps/scheduling software

Microsoft Office

Job description

One Goal, One Passion - Growth is Everything at Window Nation

Recruiting the best talent is one of Window Nation's main goals. With growth always being our number one priority, we're committed to finding and keeping the best employees possible. We want you to be your authentic self, we want you to love what you do, we want you to grow with us. Grow professionally and grow personally. We know that we all grow together at Window Nation, and we are proud of that. One Goal, One Passion - Growth is Everything at Window Nation.

The Scheduling Coordinator utilizes outbound contact methods to recent customers to schedule a technician for in-home measurements within manufacturing specifications following Window Nation recommended guidelines. The Scheduling Coordinator will use routing software to determine efficient routing for the technicians to maximize productivity while exceeding customer expectations.

Core Role Responsibilities

• Customer contact via outbound phone calls and/or texting customers with software to schedule measure appointments
• Receives inbound phone calls for scheduling follow ups and acts as go-between for customers when they request information related to their order
• Overcomes customer objections and works to get measure scheduled on next day available
• Scheduling of measure completed in CRM software with relevant notes for technician
• Manages unscheduled customers following defined escalation protocols
• Works daily to ensure technician calendar meets Window Nation standards for targeted measures per day with minimal drive time
• Utilizes mapping software to generate efficient route for technician while balancing drive time and customer specific requests
• Handles customer requests for reschedules
• Works closely with assigned technicians and branch associates maintaining positive working relationship

Basic Qualifications

• High school Diploma or GED
• 2+ years of experience in a customer support role (in person or on phone)

Preferred Qualifications

• 1+ years’ experience working in an office setting with proven collaborative work style
• Experienced using CRM system
• Strong verbal and written communication skills
• Customer-centric mind set
• Proficient in Microsoft Office Suite (Outlook, Word & Excel)
• Familiarity with working with maps/scheduling is a plus
• Demonstrated success in deadline-driven and high-pressure environment

$20 - $20 an hour

#LI-NB1

Window Nation cultivates a culture of inclusionthat respects our employees' individual strengths, views, and experiences. We believe our differences make us a better team – one that makes good decisions, drives innovation, and delivers better business results.

At this time, Window Nation is unable to provide sponsorship for employment visas now or in the future. Candidates must be authorized to work in the United States on a permanent basis without the need for current or future visa sponsorship.

All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran or any other characteristic protected by applicable law.