Scheduling/Dispatch Coordinator

Tri-County Action Program; Waite Park (MN); On-site; USD 27,000 - 33,000; Full time

Benefits offered by this job

Paid holidays

PTO

Health/dental/life insurance

403b retirement savings match

Employee wellness and development

Job summary

Tri-County Action Program in Waite Park, MN is hiring for a full-time dispatcher/scheduler to manage a bustling work environment with a calm, customer-focused approach. You will answer calls, schedule rides, and coordinate with drivers to optimize routes and service delivery.

Starting wage range is $19.72–$23.67 per hour. Benefits include paid holidays, PTO, health/dental/life insurance, and retirement plan matching. HS diploma and 3 years related experience required.

Qualifications

• HS Diploma or equivalent is required.
• Three years of related experience in dispatching, scheduling or customer service.
• Excellent verbal communication and customer service skills.
• Proficient with Microsoft Office and office technology.
• Ability to prioritize tasks, show good judgment and attention to detail.

Responsibilities

• Answer incoming calls and provide accurate information.
• Schedule rides and assign to bus routes using navigation software.
• Communicate trip assignments and monitor routes with drivers.
• Review schedules for accuracy and efficiency; adjust to reduce ride time.
• Record ride denials for planning and reporting.
• Complete data reporting for rides and billing requirements.
• Serve as liaison between customers and drivers for additions or cancellations.

Skills

Customer service

Dispatching

Scheduling

Microsoft Office

Verbal communication

Bilingual

Navigation software

Education

HS Diploma or equivalency

Tools

Navigation software

Job description

We are looking for an enthusiastic, caring individual who is committed to excellent customer service, teamwork and can manage a bustling work environment and varied workload with a calm demeanor and positive attitude.
The primary location for this full-time position is Waite Park, MN.
Primary Responsibilities Include

• Answer incoming calls from customers; provide excellent customer service and accurate information.
• Schedule rides and assign to appropriate bus routes using navigation software.
• Communicate trip assignments using technology, monitor routes and work with drivers to improve efficiency and customer service.
• Preview schedules to ensure accuracy and efficiency; make necessary adjustments to reduce ride time and maximize productivity.
• Record and maintain ride denials for future service design planning.
• Complete data reporting for rides and billing requirements.
• Serve as link between customers and drivers; communicate additions and cancellations, payments, etc.,
• Maintain positive relationships with community partners (senior living facilities, medical providers, developmental centers, schools, etc.)

Starting wage range for this full-time position is $19.72 - $23.67 per hour
Benefits include: paid holidays, PTO, health/dental/life insurance, employee assistance and 403b retirement savings match. We also invest in employee wellness and professional development!
Qualifications

• HS Diploma or equivalency and three (3) years' relevant experience with dispatching, scheduling, customer service or another related field.
• Excellent verbal communication and customer service skills; able to work with a wide range of passenger needs with sensitivity and compassion.
• Proficient in Microsoft Office and general office technology.
• Ability to prioritize work tasks, use good judgment and pay attention to detail; strong problem-solving skills.
• Ability to maintain concentration with frequent interruptions in a multi-person office setting.
• Availability for scheduling Monday-Friday and occasional Saturdays.
• Punctuality and regular attendance is an essential function of the position.
• Prior dispatch/scheduling experience and navigation technology experience, preferred.
• Bi-lingual, preferred. (Spanish, Somali)

Salary: $19.72 - $23.67 per hour