Ride Scheduling & Dispatch Coordinator

Tri-County Action Program, Inc.; Waite Park (MN); On-site; USD 27,000 - 33,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Life insurance

Short-term disability

Long-term disability

403b with match

Paid time off

Paid holidays

Wellness & professional development

Job summary

Tri-County Action Program, Inc. in Waite Park, MN is seeking a full-time dispatcher to manage a bustling workload, answer customer inquiries, schedule rides, and coordinate with drivers to ensure safe, timely service.

Starting wage range for this position is $19.72 - $23.67 per hour. Benefits include health, dental and life insurance, 403b with match, PTO and paid holidays, plus opportunities for professional development.

Qualifications

• HS Diploma or equivalency and three (3) years' relevant experience with dispatching, scheduling, customer service or another related field.
• Excellent verbal communication and customer service skills; able to work with a wide range of passenger needs with sensitivity and compassion.
• Proficient in Microsoft Office and general office technology.
• Ability to prioritize work tasks, use good judgment and pay attention to detail; strong problem-solving skills.
• Availability for scheduling Monday-Friday and occasional Saturdays.
• Punctuality and regular attendance is an essential function of the position.
• Prior dispatch/scheduling experience and navigation technology experience, preferred.

Responsibilities

• Answer incoming calls from customers; provide excellent customer service and accurate information.
• Schedule rides and assign to appropriate bus routes using navigation software.
• Communicate trip assignments using technology, monitor routes and work with drivers to improve efficiency and customer service.
• Preview schedules to ensure accuracy and efficiency; make necessary adjustments to reduce ride time and maximize productivity.
• Record and maintain ride denials for future service design planning.
• Complete data reporting for rides and billing requirements.
• Serve as link between customers and drivers; communicate additions and cancellations, payments, etc.
• Maintain positive relationships with community partners (senior living facilities, medical providers, developmental centers, schools, etc.)

Skills

Customer service

Communication

Microsoft Office

Dispatch experience

Education

High School Diploma or equivalent

Tools

Navigation technology

Job description

Tri-County Action Program, Inc. in Waite Park, MN is seeking a full-time dispatcher to manage a bustling workload, answer customer inquiries, schedule rides, and coordinate with drivers to ensure safe, timely service.

Starting wage range for this position is $19.72 - $23.67 per hour. Benefits include health, dental and life insurance, 403b with match, PTO and paid holidays, plus opportunities for professional development.