Scheduling/Dispatch Coordinator

Tri-County Action Program Inc; Waite Park (MN); On-site; USD 41,000 - 49,000; Full time

Benefits offered by this job

Paid holidays

PTO

Health/Dental/Life Insurance

Employee Assistance Program

403(b) Retirement Savings Match

Wellness & Professional Development

Job summary

Tri-County Action Program Inc in Waite Park, MN is seeking a full-time dispatcher/scheduler who delivers exceptional customer service, coordinates rides, and assists drivers with accurate information. The position is primarily based at our Waite Park location and involves managing a bustling workload with a calm demeanor.

Minimum qualifications include a high school diploma or equivalent and three years of dispatching/scheduling experience; bilingual skills (Spanish or Somali) are a plus.

Qualifications

• HS Diploma or equivalent required.
• Three years' experience in dispatching/scheduling or related field.
• Excellent verbal communication and customer service skills.
• Proficiency with Microsoft Office and office technology.
• Ability to prioritize tasks with attention to detail.

Responsibilities

• Answer incoming calls and provide excellent customer service and accurate information.
• Schedule rides and assign to appropriate bus routes using navigation software.
• Communicate trip assignments to drivers and monitor routes for efficiency.
• Preview schedules and adjust to reduce ride time and maximize productivity.
• Record and maintain ride denials for future planning.
• Complete data reporting for rides and billing requirements.
• Serve as liaison between customers and drivers for additions, cancellations and payments.
• Maintain relationships with community partners.

Skills

Customer service

Scheduling

Dispatching

Communication

Microsoft Office

Bilingual (Spanish, Somali)

Education

HS Diploma or equivalent

Tools

Navigation software

Job description

We are looking for an enthusiastic, caring individual who is committed to excellent customer service, teamwork and can manage a bustling work environment and varied workload with a calm demeanor and positive attitude.

The primary location for this full-time position is Waite Park, MN.

Primary Responsibilities include:

• Answer incoming calls from customers; provide excellent customer service and accurate information.
• Schedule rides and assign to appropriate bus routes using navigation software.
• Communicate trip assignments using technology, monitor routes and work with drivers to improve efficiency and customer service.
• Preview schedules to ensure accuracy and efficiency; make necessary adjustments to reduce ride time and maximize productivity.
• Record and maintain ride denials for future service design planning.
• Complete data reporting for rides and billing requirements.
• Serve as link between customers and drivers; communicate additions and cancellations, payments, etc.,
• Maintain positive relationships with community partners (senior living facilities, medical providers, developmental centers, schools, etc.)

Starting wage range for this full-time position is $19.72 - $23.67 per hour

• paid holidays, PTO, health/dental/life insurance, employee assistance and 403b retirement savings match.
• We also invest in employee wellness and professional development!

Qualifications:

• HS Diploma or equivalency and three (3) years' relevant experience with dispatching, scheduling, customer service or another related field.
• Excellent verbal communication and customer service skills; able to work with a wide range of passenger needs with sensitivity and compassion.
• Proficient in Microsoft Office and general office technology.
• Ability to prioritize work tasks, use good judgment and pay attention to detail; strong problem-solving skills.
• Ability to maintain concentration with frequent interruptions in a multi-person office setting.
• Availability for scheduling Monday-Friday and occasional Saturdays.
• Punctuality and regular attendance is an essential function of the position.
• Prior dispatch/scheduling experience and navigation technology experience, preferred.
• Bi-lingual, preferred. (Spanish, Somali)

Applications are due by Friday, August 28, 2026.