Scheduling Coordinator - South Lake Urology

Orlando Health, Inc.; Orlando (FL); Presencial; USD 33 000 - 44 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Student loan repayment

Tuition reimbursement

Free college education programs

Retirement savings

Paternity leave

Resumo da oferta

Orlando Health Medical Group – South Lake Urology is seeking a Scheduling Coordinator to manage scheduling, rescheduling, and cancellations for tests and procedures. You will communicate with physicians, patients, and surgical teams, ensuring accurate scheduling criteria and courteous, proactive service.

The role emphasizes patient-first service, routine schedule reviews, and proficient use of scheduling systems in a fast-paced medical office environment.

Qualificações

• High school graduate or equivalent.
• Must complete Orlando Health medical terminology course within 90 days of hire.
• One year of retail, customer service or health care experience.

Responsabilidades

• Communicate with physicians, patients, and departments to schedule, reschedule, and cancel tests and procedures.
• Provide accurate information on scheduling criteria to expedite patient preparation and arrival.
• Demonstrate superb telephone etiquette and professional communication at all times.
• Maintain knowledge of registration, scheduling systems, and web-based resources.
• Review schedules daily and communicate changes to staff.
• Ensure compliance with patient-first service standards and policies.

Conhecimentos

Customer service

Communication

Phone etiquette

Computer skills

Formação académica

High school diploma or equivalent

Orlando Health medical terminology course

Ferramentas

Scheduling systems

Descrição da oferta de emprego

All Inclusive Benefits (Start Day One) Health/Dental/Vision/Life Insurance

Position Summary

We're Hiring: Scheduling Coordinator | South Lake Urology

Address of Practice: 1900 Don Wickham Dr, Clermont, FL 34711

Department: Orlando Health Medical Group – South Lake Urology

Status: Full-Time | 40 hours per week

Shift: Monday – Friday, 8:00 AM – 5:00 PM

Title: Scheduling Coordinator

About the Role

The Scheduling Coordinator will communicate regularly with physicians, patients, ancillary, and surgical areas to handle the scheduling, rescheduling, and cancellation of single/multiple tests and procedures.

All Inclusive Benefits (Start Day One)

• Health/Dental/Vision/Life Insurance


• Student loan repayment, tuition reimbursement, & FREE college education programs


• Retirement savings


• Paid paternity leave & fertility benefits


• Back up elder and childcare


• Pet insurance


• PTO/Holidays, and more for full time and part time employees!

About OHMG

Orlando Health Medical Group is a comprehensive physician group serving patients from across the southeastern United States. With more than 200 practices and 1,200 physicians, Orlando Health Medical Group has a strong representation in over 55 specialties, including cardiology, vascular medicine, orthopedics, oncology, digestive health, neurology, neurosurgery, bariatric surgery, general surgery, bone marrow transplant and critical care medicine, as well as more than 30 pediatric subspecialties, women’s health, primary care and the largest hospitalist program in Florida.

Orlando Health Medical Group is part of the Orlando Health system of care, which includes 24 award-winning hospitals and ERs, 9 specialty institutes, 14 urgent care centers, 100+ primary care practices and more than 60 outpatient facilities that span Florida’s east to west coasts and beyond. Collectively, we honor our 100-year legacy by providing care for more than 142,000 inpatient and 3.9 million outpatient visits each year.

Essential Functions

• Provide accurate information of department/procedure specific scheduling criteria to expedite patient preparation, arrival location and time.


• Be proactive with all customers by actively listening, showing a caring attitude and offering alternatives when necessary.


• Demonstrate superb telephone etiquette, team player attitude and professional communication skills at all times.


• Understands the importance Orlando Health places on providing exemplary customer service with a Patient First Philosophy.


• Exhibits working knowledge in the use of all registration, scheduling systems, and Web based resources.


• Knowledge of computer applications, multi-line telephone system, printers, copy fax machines, which may include required data entry.


• Maintains basic understanding of the medical needs during the screening process for scheduling an appointment.


• Consistently reviews the schedules daily and communicates all changes to appropriate staff.


• Consistently meets departmental goals for productivity, quality and customer service standards set by Orlando Health.


• Maintains a working knowledge of ICD-9 (ICD-10) and CPT codes, as deemed necessary.


• Identifies customer service issues and resolves or initiates necessary follow-up.


• Adheres to all portions of the Orlando Health Professional Appearance Policy at all times.


• Maintains regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.


• Maintains compliance with all Orlando Health policies and procedures.

Other Related Functions

• Maintains regular communication with the practices regarding scheduling matters, as deemed necessary.


• Attends departmental meetings/in-services and participates in process improvement initiatives.


• Assume the responsibility for professional growth and development.

Education/Training

Qualifications

• High school graduate or equivalent.


• Must complete Orlando Health medical terminology course within 90 days of hire.

Licensure/Certification

• None.

Experience

• One (1) year of retail, customer service or health care experience.


• Computer experience required.