Scheduling Coordinator - South Lake Urology

Orlando Health, Inc.; Florida; On-site; USD 36,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Dental/Vision insurance

Retirement savings plan

Paid parental leave

Job summary

Orlando Health Medical Group – South Lake Urology is seeking a Scheduling Coordinator to manage scheduling, rescheduling and cancellations for tests and procedures. The role requires excellent customer service, coordination with physicians, patients, and ancillary teams, and familiarity with scheduling systems.

The position offers full-time hours, Monday–Friday, with a strong emphasis on patient-first care and accurate scheduling practices in a busy medical group.

Qualifications

• High school diploma or equivalent.
• Complete Orlando Health medical terminology course within 90 days of hire.
• One year of retail, customer service or health care experience.
• Computer experience required.

Responsibilities

• Provide accurate information of department/procedure scheduling criteria.
• Be proactive with customers by listening and offering alternatives.
• Demonstrate superb telephone etiquette and professional communication.
• Maintain knowledge of registration and scheduling systems and Web resources.
• Maintain daily review of schedules and communicate changes.

Education

High school diploma or equivalent

Orlando Health medical terminology course within 90 days of hire

Job description

Position Summary

We're Hiring: Scheduling Coordinator | South Lake Urology

Address of Practice: 1900 Don Wickham Dr, Clermont, FL 34711

Department: Orlando Health Medical Group - South Lake Urology

Status: Full-Time | 40 hours per week

Shift: Monday - Friday, 8:00 AM - 5:00 PM

Title: Scheduling Coordinator

About the Role

The Scheduling Coordinator will communicate regularly with physicians, patients, ancillary, and surgical areas to handle the scheduling, rescheduling, and cancellation of single/multiple tests and procedures.

All Inclusive Benefits (Start Day One)

• Health/Dental/Vision/Life Insurance
• Student loan repayment, tuition reimbursement, & FREE college education programs
• Retirement savings
• Paid paternity leave & fertility benefits
• Back up elder and childcare
• Pet insurance
• PTO/Holidays, and more for full time and part time employees!

About OHMG

Orlando Health Medical Group is a comprehensive physician group serving patients from across the southeastern United States. With more than 200 practices and 1,200 physicians, Orlando Health Medical Group has a strong representation in over 55 specialties, including cardiology, vascular medicine, orthopedics, oncology, digestive health, neurology, neurosurgery, bariatric surgery, general surgery, bone marrow transplant and critical care medicine, as well as more than 30 pediatric subspecialties, women's health, primary care and the largest hospitalist program in Florida.

Orlando Health Medical Group is part of the Orlando Health system of care, which includes 24 award-winning hospitals and ERs, 9 specialty institutes, 14 urgent care centers, 100+ primary care practices and more than 60 outpatient facilities that span Florida’s east to west coasts and beyond. Collectively, we honor our 100-year legacy by providing care for more than 142,000 inpatient and 3.9 million outpatient visits each year.

Essential Functions

• Provide accurate information of department/procedure specific scheduling criteria to expedite patient preparation, arrival location and time.
• Be proactive with all customers by actively listening, showing a caring attitude and offering alternatives when necessary.
• Demonstrate superb telephone etiquette, team player attitude and professional communication skills at all times.
• Understands the importance Orlando Health places on providing exemplary customer service with a Patient First Philosophy.
• Exhibits working knowledge in the use of all registration, scheduling systems, and Web based resources.
• Knowledge of computer applications, multi-line telephone system, printers, copy fax machines, which may include required data entry.
• Maintains basic understanding of the medical needs during the screening process for scheduling an appointment.
• Consistently reviews the schedules daily and communicates all changes to appropriate staff.
• Consistently meets departmental goals for productivity, quality and customer service standards set by Orlando Health.
• Maintains a working knowledge of ICD-9 (ICD-10) and CPT codes, as deemed necessary.
• Identifies customer service issues and resolves or initiates necessary follow-up.
• Adheres to all portions of the Orlando Health Professional Appearance Policy at all times.
• Maintains regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintains compliance with all Orlando Health policies and procedures.

Other Related Functions

• Maintains regular communication with the practices regarding scheduling matters, as deemed necessary.
• Attends departmental meetings/in-services and participates in process improvement initiatives.
• Assume the responsibility for professional growth and development.

Qualifications

Education/Training

• High school graduate or equivalent.
• Must complete Orlando Health medical terminology course within 90 days of hire.

Licensure/Certification

• None.

Experience

• One (1) year of retail, customer service or health care experience.
• Computer experience required.