Senior Scheduling Coordinator | Outpatient Cardiology | Downtown ORL

Orlando Health, Inc.; Orlando (FL); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

403(b) plan

HSA

FSA

Paid time off

Life insurance

Tuition reimbursement

Debt assistance

Job summary

Orlando Health Heart and Vascular Institute seeks a Senior Scheduling Coordinator to manage scheduling, rescheduling, and cancellations for tests and procedures. You will interact with physicians, patients, and surgical areas to ensure smooth patient flow.

All benefits start day one; the role emphasizes accurate data entry, insurance verification, and clear patient prep instructions in a fast-paced clinical setting.

Qualifications

• High school diploma and medical terminology and/or basic anatomy training required.
• Associate’s degree in Business, information systems, clinical field or related may be substituted for up to two years of experience.

Responsibilities

• Maintain departmental schedules and communicate changes to staff.
• Efficiently gather and input patient demographic information, insurance verification, and scheduling.
• Communicate prep information, arrival time and location to patients.
• Coordinate scheduling and cancellations for diagnostic and interventional procedures.

Skills

Clinical scheduling

Data entry

Patient communication

Multi-line telephone system

Medical terminology

Education

High school diploma + medical terminology training

Associate’s degree substitution for experience

Tools

Computer applications

Job description

Position Summary

At Orlando Health Heart and Vascular Institute, our renowned cardiologists, heart and vascular surgeons, and cardiovascular professionals work together to provide award-winning care in 40 specialties, using the latest in diagnostic imaging and treatment options. Our multidisciplinary team includes more than 70 physicians in 24 locations across Central Florida, spanning Orange, Osceola, Lake, Seminole, Highlands and Okeechobee counties. As a part of Orlando Health, the Heart and Vascular Institute includes a network of community and specialty hospitals with more than 4,000 providers.

Orlando Health | Choose Well

Senior Scheduling Coordinator

The Senior Scheduling Coordinator will communicate regularly with physicians, patients, ancillary and surgical areas to include: scheduling, rescheduling, and cancellation of single/multiple tests and procedures.

Orlando Health Offers a Great Benefits Package That Includes

• Medical, Dental, Vison
• 403(b) Retirment Savings Plan
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Paid Time Off (Up to 5 weeks to start)
• Life Insurance
• Extended Leave Plan (ELP)
• Family Care (child care, elder care, pet care)
• Paid Parental Leave
• Pet Insurance
• Car Insurance
• 100% PAID Tuition
• as well as tuition reimbursment
• & monthly payments to help pay down any graduated school debt

Responsibilities

ALL benefits start day one

Education

• High school diploma and medical terminology and/or basic anatomy training required.
• Associate’s degree in Business, information systems, clinical field or related may be substituted for up to two (2) years of experience.

License & Certification

• None.

Experience

• Three (3) years of experience in clinical registration and scheduling.
• Associated degree in Business, information systems clinical field or related may be substitute for two years of experience

Qualifications

Essential Functions

• Responsible for maintenance of appropriate departmental schedules.
• May provide feedback to manager for human resources functions such as hiring, coaching, and counseling.
• Efficiently and accurately gathers and inputs patient demographic information, insurance verification/authorization and schedules.
• Accurately communicates prep information, arrival time and arrival location to patient.
• Inputs and distributes charge management process on a daily basis schedules and cancels multiple diagnostic and interventional procedures.
• Understands the importance Orlando Health places on providing exemplary customer service with a Patient First Philosophy.
• Consistently reviews the schedules daily and communicates all changes to appropriate staff.
• Knowledge of computer applications, multi-line telephone system, printers, copy fax machines, which may include required data entry.
• Acts as a liaison to the clinical and business staff to ensure effective and efficient patient management.
• Assist in training or mentoring of all team members.
• Provide accurate information of department/procedure specific scheduling criteria to expedite patient preparation, arrival location and time.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintains compliance with all Orlando Health policies and procedures.
• Monitors workload each day and prioritizing based on department.
• Accurately uses medical terminology, multi-line phones, and word processing/spreadsheet applications.
• Regularly communicates with Patient Access and clinical departments regarding registration and scheduling issues.
• Takes a proactive role in problem resolution.