Sr. Scheduling Coordinator - South Lake Interventional Spine

Orlando Health, Inc.; Florida; On-site; USD 45,000 - 62,000; Full time

Benefits offered by this job

Health/Dental/Vision/Life Insurance

Student loan repayment, tuition refund

Retirement savings

Paid paternity leave & fertility</name

Back up elder and childcare

Pet insurance

PTO/Holidays

Job summary

Orlando Health, Inc. is seeking a Sr. Scheduling Coordinator for the Interventional Spine & Pain Management and Neurosurgery clinic in Clermont, FL. The role focuses on obtaining insurance authorizations, managing High-volume scheduling, and coordinating with physicians and ancillary teams.

The position supports a Monday—Friday schedule with 40 hours per week, offering comprehensive benefits and patient-centered care within a large health system.

Qualifications

• High school diploma required.
• Medical terminology and/or basic anatomy training required.
• Associate’s degree in Business, Information Systems, or a clinical field may substitute for up to two (2) years of experience.

Responsibilities

• Maintain appropriate departmental schedules with accuracy and timeliness.
• Communicate scheduling details and changes to physicians, patients, and staff.
• Obtain insurance authorizations for in-office and ASC procedures; navigate OnBase and submissions.
• Provide patient scheduling support and coordination across multiple clinics and procedures.
• Assist in training teammates and maintaining high standards of patient service.

Skills

Scheduling coordination

Insurance authorization

Customer service

Education

High school diploma

Medical terminology training

Associate’s degree substitute for experience

Tools

OnBase

EMR software

Microsoft Office

Job description

Position Summary

We’re Hiring: Sr. Scheduling Coordinator | Interventional Spine & Pain Management

Address of Practice: 1900 Don Wickham Dr, Clermont, FL 34711

Department: Orlando Health Medical Group – Interventional Spine & Pain Management / Neurosurgery

Status: Full-Time | 40 hours per week

Shift: Monday – Friday, 8:00 AM – 5:00 PM

Title: Sr. Scheduling Coordinator

Key Practice & Role Focus:

• Specialties Supported: Multidisciplinary clinic supporting both Interventional Pain Management and Neurosurgery in a high-volume setting.
• Volume: Clinic averages over 420+ in-office procedures and 100+ Ambulatory Surgery Center (ASC) cases monthly.
• Core Responsibilities: Obtaining insurance authorizations for in-office and ASC procedures, navigating OnBase, submitting insurance appeals, and managing high-volume patient scheduling.

About the Role

The Senior Scheduling Coordinator will communicate regularly with physicians, patients, ancillary, and surgical areas to include scheduling, rescheduling, and cancellation of single/multiple tests and procedures.

All Inclusive Benefits (Start Day One)

• Health/Dental/Vision/Life Insurance
• Student loan repayment, tuition reimbursement, & FREE college education programs
• Retirement savings
• Paid paternity leave & fertility benefits
• Back up elder and childcare
• Pet insurance
• PTO/Holidays, and more for full time and part time employees!

About OHMG

Orlando Health Medical Group is a comprehensive physician group serving patients from across the southeastern United States. With more than 200 practices and 1,200 physicians, Orlando Health Medical Group has a strong representation in over 55 specialties, including cardiology, vascular medicine, orthopedics, oncology, digestive health, neurology, neurosurgery, bariatric surgery, general surgery, bone marrow transplant and critical care medicine, as well as more than 30 pediatric subspecialties, women’s health, primary care and the largest hospitalist program in Florida.

Orlando Health Medical Group is part of the Orlando Health system of care, which includes 24 award-winning hospitals and ERs, 9 specialty institutes, 14 urgent care centers, 100+ primary care practices and more than 60 outpatient facilities that span Florida’s east to west coasts and beyond. Collectively, we honor our 100-year legacy by providing care for more than 142,000 inpatient and 3.9 million outpatient visits each year.

Essential Functions

• Responsible for maintenance of appropriate departmental schedules.
• May provide feedback to manager for human resources functions such as hiring, coaching, and counseling.
• Efficiently and accurately gathers and inputs patient demographic information, insurance verification/authorization and schedules.
• Accurately communicates prep information, arrival time and arrival location to patient.
• Inputs and distributes charge management process on a daily basis schedules and can cancels multiple diagnostic and interventional procedures.
• Understands the importance Orlando Health places on providing exemplary customer service with a Patient First Philosophy.
• Consistently reviews the schedules daily and communicates all changes to appropriate staff.
• Knowledge of computer applications, multi-line telephone system, printers, copy fax machines, which may include required data entry.
• Acts as a liaison to the clinical and business staff to ensure effective and efficient patient management.
• Assist in training or mentoring of all team members.
• Provide accurate information of department/procedure specific scheduling criteria to expedite patient preparation, arrival location and time.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintains compliance with all Orlando Health policies and procedures.
• Monitors workload each day and prioritizing based on department.
• Accurately uses medical terminology, multi-line phones, and word processing/spreadsheet applications.
• Regularly communicates with Patient Access and clinical departments regarding registration and scheduling issues.
• Takes a proactive role in problem resolution.

Qualifications

Education/Training

• High school diploma required.
• Medical terminology and/or basic anatomy training required.
• Associate’s degree in Business, Information Systems, or a clinical field may substitute for up to two (2) years of experience.

Licensure/Certification

• None required.

Experience

• Three (3) years of experience in clinical registration and scheduling.