Scheduling Coordinator / DHI - Tampa

Florida Medical Clinic Orlando Health; Tampa (FL); On-site; USD 33,000 - 44,000; Full time

Job summary

Orlando Health Digestive Health Institute is seeking a Scheduling Coordinator to manage scheduling, rescheduling, and cancellations for tests and procedures. The role requires clear communication with physicians, patients, and staff, ensuring accurate scheduling criteria and patient preparation.

The ideal candidate will have scheduling experience, strong customer service skills, computer proficiency, and the ability to adapt to multiple locations as needed.

Responsibilities

• Provide scheduling information to expedite patient preparation, arrival location and time.
• Be proactive with customers, listen actively and offer alternatives when needed.
• Demonstrate professional telephone etiquette and strong team collaboration.
• Maintain knowledge of registration, scheduling systems and web resources.
• Review schedules daily and communicate changes to staff.
• Understand ICD-9/ICD-10 and CPT codes as needed for scheduling.
• Ensure attendance and compliance with Orlando Health policies.

Job description

Orlando Health Digestive Health Institute

Job Title: Scheduling Coordinator

Schedule Hours: Monday - Thursday 700am - 400pm, Friday 700am - 12pm (or whatever time last patient leaves)

Department: GI

Location: Main office 14547 Bruce B Downs Blvd Tampa FL

• The selected candidate may be asked to float to the Wesley Chapel or Carrollwood locations as needed to provide coverage**
• MUST HAVE SCHEDULING EXPERIENCE**

Position Summary

The Scheduling Coordinator will communicate regularly with physicians, which may include patients, ancillary and surgical areas to involve scheduling, rescheduling, and cancellation of single/multiple tests and procedures.

Why is Florida Medical Clinic Orlando Health your best place to work?

Education & Career Growth - Tuition reimbursement, Public Service Loan Forgiveness (PSLF), and leadership development programs.

Health & Wellness - Comprehensive medical, dental, vision, free virtual visits, and well-being programs.

Financial & Retirement - Up to 5% employer match on retirement contributions.

Work-Life Balance - Four weeks of paid parental leave, PTO, and flexible leave options.

Family & Pet Support - Fertility benefits, adoption assistance, backup care for children/elders/pets, and pet insurance.

What You Will Do

• Provide accurate information of department/procedure specific scheduling criteria to expedite patient preparation, arrival location and time.
• Be proactive with all customers by actively listening, showing a caring attitude and offering alternatives when necessary.
• Demonstrate superb telephone etiquette, team player attitude and professional communication skills always.
• Understands the importance Orlando Health places on providing exemplary customer service with a Patient First Philosophy
• Exhibits working knowledge in the use of all registration, scheduling systems, and Web based resources.
• Knowledge of computer applications, multi-line telephone systems, printers, and fax copy machines, which may include required data entry.
• Maintains basic understanding of the medical needs during the screening process for scheduling an appointment.
• Consistently reviews the schedules daily and communicates all changes to appropriate staff.
• Consistently meets departmental goals for productivity, quality and customer service standards set by Orlando Health.
• Maintains a working knowledge of ICD-9 (ICD-10) and CPT codes, as deemed necessary.
• Identifies customer service issues and resolves or initiates necessary follow-up.
• Always Adheres to all portions of the Orlando Health Professional Appearance Policy.
• Maintains regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintains compliance with all Orlando Health policies and procedures.
• Maintains regular communication with the practices regarding scheduling matters, as deemed necessary.
• Attends departmental meetings/in-services and participates in process improvement initiatives.
• Assume the responsibility for professional growth and development

Qualifications

• High school graduate or equivalent.
• Must complete Orlando Health medical terminology course within 90 days of hire.
• One (1) year of retail, customer service or health care.
• Computer experience required.
• Procedure scheduling experience (GI experience preferred but not required)