Scheduling Coordinator

Baptist Health; Homewood (AL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

403(b) plan with matching

HSA

FSA

PTO

Life Insurance

Extended Leave

Family Care

Tuition reimbursement

Job summary

Baptist Health Brookwood Hospital is seeking a Scheduling Coordinator to communicate with physicians and patients to schedule, reschedule and cancel tests and procedures.

The role emphasizes a patient-first approach, strong phone etiquette, and proficiency with scheduling systems and medical terminology. All benefits start on day one, and the team values collaboration and dedication.

Qualifications

• High school diploma or equivalent is required.
• One year of retail, customer service or health care experience is required.
• Computer experience is required.
• Must complete Orlando Health medical terminology course within 90 days of hire.

Responsibilities

• Provide accurate information of department/procedure specific scheduling criteria to expedite patient preparation, arrival location and time.
• Be proactive with all customers by actively listening, showing a caring attitude and offering alternatives when necessary.
• Demonstrate superb telephone etiquette, team player attitude and professional communication skills at all times.
• Understand Baptist Health’s Patient First Philosophy and its emphasis on exemplary customer service.
• Exhibit working knowledge in the use of registration, scheduling systems and Web-based resources.
• Maintain knowledge of computer applications and multi-line telephone systems used for scheduling processes.
• Maintain basic understanding of medical needs during the scheduling/ screening process.
• Review schedules daily and communicate changes to staff.
• Meet departmental goals for productivity, quality and customer service standards.
• Maintain knowledge of ICD-9/ICD-10 and CPT codes as deemed necessary.
• Identify customer service issues and resolve or escalate as needed.
• Adhere to Baptist Health appearance policy and attendance policies.

Skills

Customer service

Communication

Computer skills

Telephone etiquette

Education

High school diploma or equivalent

Job description

Position Summary

At Baptist Health, our mission is to improve the health and quality of life for the individuals and communities we serve.

Baptist Health Brookwood Hospital offers great NEW competitive pay and benefits!

• Medical, Dental, Vision
• 403(b) Retirement Savings Plan w/matching
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Paid Time Off (up to 5 weeks to start)
• Life Insurance
• Extended Leave Plan (ELP)
• Family Care (childcare, elder care, pet care)
• Educational Benefits including tuition reimbursement & monthly payments to help pay down any graduated school debt

ALL benefits start on day one!

A Brief Overview

The Scheduling Coordinator will communicate regularly with physicians, which may include, patients, ancillary and surgical areas to involve: scheduling, rescheduling, and cancellation of single/multiple tests and procedures.

Our people are passionate about what they do, the product they sell, and the customers they serve. If you're looking for an opportunity to be a part of a work family that values collaboration, innovation and dedication, we're the right company for you.

Section 1557 Non-Discrimination

The Office for Civil Rights (OCR) enforces Section 1557 of the Affordable Care Act (Section 1557), which prohibits discrimination on the basis of race, color, national origin, age, disability, or sex (including pregnancy, sexual orientation, gender identity, and sex characteristics), in covered health programs or activities. 42 U.S.C. 18116.

Responsibilities

What you will do

• Provide accurate information of department/procedure specific scheduling criteria to expedite patient preparation, arrival location and time.
• Be proactive with all customers by actively listening, showing a caring attitude and offering alternatives when necessary.
• Demonstrate superb telephone etiquette, team player attitude and professional communication skills at all times.
• Understands the importance Baptist Health places on providing exemplary customer service with a Patient First Philosophy
• Exhibits working knowledge in the use of all registration, scheduling systems, and Web based resources.
• Knowledge of computer applications, multi-line telephone system, printers, copy fax machines, which may include required data entry.
• Maintains basic understanding of the medical needs during the screening process for scheduling an appointment.
• Consistently reviews the schedules daily and communicates all changes to appropriate staff.
• Consistently meets departmental goals for productivity, quality and customer service standards set by Orlando Health.
• Maintains a working knowledge of ICD-9 (ICD-10) and CPT codes, as deemed necessary.
• Identifies customer service issues and resolves or initiates necessary follow-up.
• Adheres to all portions of the Baptist Health Professional Appearance Policy at all times.
• Maintains regular, punctual attendance consistent with Baptist Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintains compliance with all Baptist Health policies and procedures.

Qualifications

• High school graduate or equivalent.
• Must complete Orlando Health medical terminology course within 90 days of hire.
• One (1) year of retail, customer service or health care.
• Computer experience required.