Remote Staffing Coordinator: Caregiver Scheduling Lead

Professional Case Management; United States; Remote; USD 50,000 - 69,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Short Term Disability

Flexible Spending Account (FSA)

Health Savings Account (HSA)

Paid Time Off

Voluntary Benefits

Job summary

Professional Case Management is hiring a Staffing Coordinator to support our Home Care, Clinical Research, Impairments, and Catastrophic Care divisions. You will develop monthly caregiver schedules, address urgent scheduling issues, and manage client status through referrals, openings, recertifications and discharges.

The role requires strong communication, negotiation, and organizational skills, with a focus on accuracy and timely reporting.

Qualifications

• Bachelor’s degree preferred.
• Staffing experience preferred, staffing for a facility, temporary agency or in-home health a plus.
• Call center experience in a high-touch customer service environment is a reasonable alternative.
• Strong negotiation skills.
• Ability to balance big-picture thinking with meticulous attention to detail.
• Knowledge of medical terminology or a general medical background is a plus.
• Strong verbal, written and interpersonal communication skills.
• Strong computer skills.
• Excellent time management and organizational skills; able to work with minimal direction.

Responsibilities

• Build and manage all changes to the monthly caregiver schedules for an assigned territory.
• Address urgent issues with caregiver schedules (backfill call-offs, accommodate client preferences, etc.).
• Monitor and plan for upcoming staffing needs in an assigned territory, in collaboration with recruiting.
• Assist Human Resources with maintaining credentials of clinical employees.
• Provide exceptional customer service to clients and build partnerships with hundreds of caregivers (PCAs, CNAs, LPNs, RNs).
• Maintain consistent communication with clinical field team (Regional Directors, Case Managers).
• Generate and distribute reports on a daily, weekly and monthly basis about territory trends, challenges and successes.

Skills

Staffing experience

Call center experience

Negotiation

Communication skills

Time management

Organizational skills

Medical terminology knowledge

Computer skills

Education

Bachelor’s degree

Tools

CRM software

Job description

Professional Case Management is hiring a Staffing Coordinator to support our Home Care, Clinical Research, Impairments, and Catastrophic Care divisions. You will develop monthly caregiver schedules, address urgent scheduling issues, and manage client status through referrals, openings, recertifications and discharges.

The role requires strong communication, negotiation, and organizational skills, with a focus on accuracy and timely reporting.