Scheduling Coordinator - HVAC

Marshall's Inc.; Springfield (OR); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Full-Time Scheduling Coordinator for HVAC services to enhance their dynamic team. This role is crucial for effective communication between customers and service technicians, requiring strong phone and customer service skills. You'll be responsible for scheduling appointments, providing quotes, and ensuring efficient dispatching of technicians. The company offers comprehensive benefits, including medical, dental, and 401(k) contributions. If you thrive in a fast-paced environment and have a knack for organization and communication, this is the perfect opportunity for you.

Benefits

Medical, Dental, Vision, and Life Insurance

Paid Vacation & Holidays

401(k) with Employer Contributions

Flexible Spending Account

Qualifications

• Strong phone and customer service skills required.
• Computer proficiency with Google Workspace is a plus.

Responsibilities

• Take live customer calls and determine needed services.
• Schedule customers for HVAC service appointments.
• Maintain accurate customer information and make reminder calls.

Skills

Phone Skills

Customer Service Skills

Communication Proficiency

Typing Speed (35 wpm)

Geographical Knowledge of Lane County

Project Management

Tools

Google Workspace (G-Suite)

Field Management Software

Job description

Marshall’s Specialty Services is looking for a Full-Time Scheduling Coordinator-HVAC to join our expanding and dynamic team!

While on-the-job training is provided, this position requires strong phone and customer service skills, and the ability to work quickly and accurately in a fast-paced work environment to schedule customers and dispatch Service Technicians according to technical skills, availability, and route efficiency. This role is the center of all communication between customers and service technicians, so cheerful professionalism, attention to detail, punctuality, and reliable attendance are essential for success in this position.

Pay: $19 - $23 per hour. Full-time, non-exempt position

Work hours: 8:00 am - 5:00 pm, Monday to Friday (Overtime and Evenings on occasion during peak seasons) in our office located at 4110 Olympic St., Springfield OR 97478

Benefits:

• Medical, dental, vision, and life insurance -100% of employee-based premiums are paid by the company!
• Paid Vacation & Holidays
• 401(k) with employer contributions
• Flexible Spending Account

Qualifications:

• Computer Proficient (Experience with Google Workspace (G-Suite) is a plus)
• Strong communication proficiency both verbal and written
• Typing Speed minimum 35 words a minute
• Geographical knowledge of Lane County, OR service area preferred
• Project Management experience is a plus

Duties and Responsibilities:

• Take live customer calls and determine what services are needed
• Provide customers with quotes and pricing for various services
• Create work orders and service agreements; document important details in field management software (training provided)
• Schedule customers for HVAC service appointments and follow-up repairs
• Schedule and dispatch Technicians according to technical skills, availability, and route efficiency to avoid wasted mileage
• Debrief and dispatch Service Technicians after calls are completed
• Regularly monitor new calls board to ensure customers are called back in a timely manner
• Maintain up-to-date and accurate customer information (contact info, extended warranties, equipment information, etc.)
• Make reminder calls to customers
• Collaborate with other department teammates as needed
• Other tasks as assigned by the Service Department Head or company