Remote- Call Center Scheduler, Access Point

Freddie Mac; Louisville (KY); Remote; USD 35,000 - 55,000; Full time

Job summary

An established industry player in healthcare services is seeking a dedicated Customer Service Representative to join their remote team. This role offers a competitive salary and a comprehensive benefits package, including medical, dental, and tuition reimbursement. You'll have the opportunity to positively impact patient care by assisting with scheduling and addressing patient inquiries. The supportive work environment fosters personal growth and career advancement, making it an ideal place for those looking to thrive in a mission-driven organization. If you're passionate about customer service and healthcare, this opportunity is perfect for you.

Benefits

401k

PTO

Medical Insurance

Dental Insurance

Vision Insurance

Tuition Reimbursement

Employee Assistance Program

Qualifications

• High School Diploma required; Associate or Bachelor's degree preferred.
• Minimum of one year of previous call center or customer service experience.

Responsibilities

• Answer inbound patient scheduling calls and address concerns satisfactorily.
• Schedule, reschedule, and cancel patient appointments while following established protocols.

Skills

Customer Service

Communication Skills

Multi-tasking

Problem-solving

Education

High School Diploma

Associate Degree

Bachelor's Degree

Tools

Windows Office (Word, Excel, PowerPoint)

Scheduling Software

Job description

Employer Industry: Healthcare Services

Why consider this job opportunity:
- Opportunity to work remotely from home
- Competitive salary and comprehensive benefits package including 401k, PTO, medical, dental, vision, tuition reimbursement, and an Employee Assistance Program
- Chance to make a positive impact on patient care and engagement
- Supportive work environment within a mission-driven organization
- Opportunities for career advancement and personal growth

What to Expect (Job Responsibilities):
- Answer inbound patient scheduling calls and address concerns satisfactorily
- Schedule, reschedule, and cancel patient appointments while following established protocols
- Collect and perform data entry of patient demographic and insurance information accurately
- Utilize professional communication skills to assist patients with their scheduling needs
- Maintain confidentiality of account information and adhere to company policies and procedures

What is Required (Qualifications):
- High School Diploma required; Associate or Bachelor's degree preferred
- Minimum of one year of previous call center or customer service experience
- Basic healthcare knowledge preferred
- Excellent communication skills, both oral and written
- Ability to multi-task and maintain organization in a fast-paced environment

How to Stand Out (Preferred Qualifications):
- Experience in a healthcare-related call center environment
- Proficiency in Windows Office programs (Word, Excel, PowerPoint)
- Strong problem-solving skills and ability to de-escalate customer issues
- Familiarity with various software systems for scheduling and data management

#HealthcareServices #RemoteWork #CustomerService #CareerOpportunities #EmployeeBenefits

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