Scheduling Coordinator - Front Desk & Social Services

Family Connections, Inc.; East Orange (NJ); On-site; USD 41,000 - 51,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Retirement plans (403b) with employer

12 paid holidays

Professional development assistance

Job summary

Family Connections, Inc. is seeking an NJ4S Scheduling Coordinator to support the NJ4S program by reviewing and assigning applications for services.

The role requires coordinating with school districts, prevention consultants, and clinicians to ensure timely access to services and accurate documentation. The ideal candidate has an associate’s degree with two years’ scheduling and office management experience, strong communication, and data skills, and the ability to work with diverse

Qualifications

• Associate’s degree with two years of scheduling and office management experience in community-based services.
• Bachelor’s degree in Human Services preferred; substitution with additional experience considered.
• NJ driver’s license, safe driving record, and vehicle availability required.
• Knowledge of community resources, social services, and mental health systems.
• Preferred knowledge of Microsoft Excel and Salesforce.

Responsibilities

• Review applications from queue based on the school district needs level, type of participants, and desired service.
• Follow up with school representative as required.
• Assign application to Prevention Consultant and/or Clinician.
• Schedule and confirm consultation between Prevention Consultant and/or Clinician and school representative using NJ4S system, Salesforce.
• Answers general and new participant inquiries.
• Communicates with potential applicants, supporting them with the scheduling and application process.
• Facilitates the paperwork process with potential applicants.
• Coordinates inquiries with the NJ4S Supervising Scheduling Coordinator to ensure tiered services are provided accordingly.
• Assists with scheduling and hosting NJ4S Community Advisory Board meetings.
• Assists with data collection and reporting as required by DCF.
• Coordinates and schedules NJ4S staff meetings.
• Maintains and orders office supplies for program.
• Participates in training as required.
• Provide front desk support for 7 Glenwood Suite 101 and Suite 304, providing excellent customer service, at all times.
• Manage all inquiries in a professional and courteous manner, in person on the telephone or via email.
• Greet, assist and/direct visitors.
• Ensure that the reception area and waiting room represent clean, safe and professional Agency standards for clients and staff.
• Confirm receipt and inform staff regarding packages that arrive at the front desk.
• Perform other duties as assigned by the NJ4S Supervising Scheduling Coordinator.

Skills

Time management

Organizational skills

Trauma-informed practice

Diversity awareness

Staff supervision

Communication

Education

Associate’s degree in Scheduling/Office Management

Bachelor’s degree in Human Services

Tools

Excel

Salesforce

Job description

Family Connections, Inc. is seeking an NJ4S Scheduling Coordinator to support the NJ4S program by reviewing and assigning applications for services.

The role requires coordinating with school districts, prevention consultants, and clinicians to ensure timely access to services and accurate documentation. The ideal candidate has an associate’s degree with two years’ scheduling and office management experience, strong communication, and data skills, and the ability to work with diverse