Scheduling Coordinator/Dispatcher (Area Coordinator)

Atlas Carpet Mills, Inc.; Woodbridge Township (NJ); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Scheduling Coordinator/Dispatcher to enhance their operations. In this dynamic role, you'll coordinate and schedule appointments, dispatch field staff, and ensure efficient service delivery. This position requires a strong customer service focus, excellent organizational skills, and the ability to thrive in a fast-paced environment. Join a forward-thinking company that values teamwork and innovation, and be part of a mission to deliver exceptional service in civil engineering and materials testing. If you're ready to make a meaningful impact, this opportunity is for you!

Qualifications

• 5+ years of customer service experience desired.
• Dispatch experience and proficiency with Microsoft Office tools required.

Responsibilities

• Schedule inspections and dispatch technicians based on project needs.
• Maintain records of dispatch and employee qualifications.

Skills

Customer Service

Multi-tasking

Organizational Skills

Tools

Microsoft Word

Microsoft Excel

Gmail

Google Sheets

Job description

Scheduling Coordinator/Dispatcher (Area Coordinator)

Join to apply for the Scheduling Coordinator/Dispatcher (Area Coordinator) role at Atlas

Atlas is a nationwide leader in civil engineering, materials testing and geotechnical consulting services for environmental, industrial and infrastructure construction projects. Headquartered in Austin, TX, Atlas currently has over 3,500 employees with offices throughout the US, including Alaska & Hawaii. We're just built to be better. We are a great company.

Job Summary

We are looking for a Scheduling Coordinator/Dispatcher (Area Coordinator) to join our team. The individual in this role will be responsible for coordinating and scheduling appointments, dispatching field staff, and ensuring timely and efficient service delivery.

Minimum Requirements

• 5+ years customer service experience desired

Technical Requirements

• Dispatch experience desired
• Proficient with Microsoft Word, Excel, Gmail and Google Sheets

Job Responsibilities

• Schedule inspections and dispatch field technicians to project sites for service based on location, skill level of the technician's project requirements.
• Receive inspection requests from clients and contractors via email and telephone.
• Maintain records of dispatch and employee qualifications.
• May handle coordination of services with outside vendors.
• Communicate changes and updates to field staff and client throughout the day.

Other Miscellaneous Qualities

• Must possess unwavering customer service drive and focus.
• Ability to multi-task and work in a fast-paced environment.
• Must be a team player.
• Pleasant phone demeanor.
• Stable work history.
• Organizational Skills a must.
• Must possess the ability to prioritize and change focus quickly.

ATLAS EEOC Statement

Atlas is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Atlas makes hiring decisions based solely on qualifications, merit, and business needs at the time.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Administrative
• Industries: Administrative and Support Services