Scheduling Coordinator - Bilingual

Mettler Toledo AG; Columbus (OH); On-site; USD 40,000 - 60,000; Full time

Job summary

Mettler Toledo AG in Columbus, OH is seeking a bilingual Scheduling Coordinator to organize and optimize daily Field Service Technician schedules, ensuring excellent customer service and efficient operations.

You will manage technician routing based on priorities and material availability, coordinate planned visits with customers, support service order closure, and continuously improve scheduling processes to boost productivity and utilization.

Responsibilities

• Schedule and route Field Service Technicians based on customer priorities, workload demands, and material availability to maximize efficiency.
• Monitor and adjust technician assignments to accommodate dynamic service requests and changing priorities.
• Contact customers to coordinate planned maintenance visits and communicate schedule changes professionally and promptly.
• Partner with Field Service Technicians to ensure they have all necessary information to fulfill customer requests.
• Support service order closure by confirming documentation accuracy and completion.
• Continuously evaluate scheduling processes to improve productivity, minimize downtime, and enhance technician utilization.

Skills

Scheduling

Routing optimization

Customer service

Communication

Problem solving

Job description

We’re seeking a Bilingual Scheduling Coordinator for our Columbus, OH location. In this role, you’ll be responsible for organizing and optimizing the daily schedules of our Field Service Technicians to ensure outstanding customer service and efficient operations. You’ll help fulfill service level agreements, drive technician productivity, and support the company’s overall revenue and efficiency goals.

Additional responsibilities:

• Schedule and route Field Service Technicians based on customer priorities, workload demands, and material availability to maximize efficiency.
• Monitor and adjust technician assignments to accommodate dynamic service requests and changing priorities.
• Contact customers to coordinate planned maintenance visits and communicate schedule changes professionally and promptly.
• Partner with Field Service Technicians to ensure they have all necessary information to fulfill customer requests.
• Support service order closure by confirming documentation accuracy and completion.
• Continuously evaluate scheduling processes to improve productivity, minimize downtime, and enhance technician utilization.