Scheduling Coordinator

Paradigm Oral Health; Westlake (OH); On-site; USD 36,000 - 45,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Employee Assistance Program (EAP)

401(k) Plan with Company Match

Paid Vacation starting at 2 weeks

Job summary

Join an elite oral surgery practice as a Scheduling Coordinator who plays a vital role in patient care and operational efficiency. This position requires a friendly personality and strong customer service skills to manage appointments and assist patients while ensuring exceptional care. Candidates with an understanding of dental terminology and a commitment to patient satisfaction are encouraged to apply. Excellent benefits and competitive pay are offered.

Qualifications

• Understanding of dental terminology, coding, and insurance processes.
• One year of customer service experience required.

Responsibilities

• Greet patients and schedule appointments.
• Manage patient flow and reduce wait times.
• Maintain confidentiality in accordance with HIPAA.

Skills

Dental terminology

Dental coding

Customer service

Organizational skills

Attention to detail

Education

High school diploma or equivalent

Job description

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We are an elite oral surgery practice that is committed to exceptional care for our patients and first-class service to our referring doctors. We are looking for a fun, hardworking, compassionate, team player to help us grow the practice and continue to serve our community with all of their oral surgery needs. Previous oral surgery experience is a plus but not required.

The ideal candidate will have:

We are an elite oral surgery practice that is committed to exceptional care for our patients and first-class service to our referring doctors. We are looking for a fun, hardworking, compassionate, team player to help us grow the practice and continue to serve our community with all of their oral surgery needs. Previous oral surgery experience is a plus but not required.

The ideal candidate will have:

• Strong knowledge and understanding of dental terminology
• Experience with dental coding
• Proficiency in handling dental insurance claims and inquiries

The role of the Scheduling Coordinator is critical in providing exceptional patient care resulting in the best clinical outcomes and meeting the needs of our patients.

Role and Responsibilities

The Scheduling Coordinator will greet patients, answer phones, schedule appointments, collect patient financial responsibility and prepare patient charts.

• Provides concierge level customer service while interacting with patients, referring offices, and team members over the phone, in person, or via electronic communication.
• Greets patients and visitors immediately upon arrival with a friendly demeanor.
• Answers the phone promptly with a smile.
• Schedules appointments to optimize patient satisfaction, provider time and most effective use of exam and treatment rooms.
• Prepares a daily schedule for each provider.
• Prepares patient charts.
• Manages patient flow to reduce patient wait time.
• Assists patients as necessary.
• Maintains reception area in a neat and orderly condition.
• Maintains professional relationship with referring offices.
• Maintains confidentiality of all information in accordance with HIPAA.
• Performs other related duties as assigned.

Education and Experience

• High school diploma or equivalent required.
• One year of customer service experience required.

Skills and Abilities

• Understanding of dental terminology, coding, and insurance processes.
• Friendly, inviting, and professional personality and presence.
• Basic office skills such as typing and filing.
• Good organizational skills.
• Attention to detail.

Core Benefits & Wellness

Medical (including Virtual Care), Dental, and Vision Coverage

Employee Assistance Program (EAP)

Uniforms/Scrubs provided

Financial Well-Being

Competitive pay, Bonus potential, and annual merit reviews

401(k) Plan w/Company Match

Health Savings Account (HSA) with HDHP health plans

Life Insurance

Basic and Supplemental Life Insurance

Spouse and Child Life Insurance

Time Off, Disability And Leave Of Absence

Paid Vacation (Starting at 2 weeks) and 6 Annual Paid Holidays

Long and Short Term Disability Plans

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative

• Industries

  Hospitals and Health Care

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