Treatment Coordinator

Paradigm Oral Health

West Chester (Chester County)

On-site

USD 40,000 - 56,000

Full time

14 days+

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Benefits offered by this job

Medical, Dental, and Vision Coverage

Paid Vacation and Holidays

401(k) Plan with Company Match

Employee Assistance Program (EAP)

Uniforms/Scrubs provided

Job summary

A leading oral surgery practice is seeking a Treatment Coordinator to provide extraordinary patient care, manage scheduling, and assist in clinical outcomes. Ideal candidates possess customer service experience and a high school diploma, with a compassionate, team-oriented approach. Competitive pay and benefits are offered.

Qualifications

1 year of customer service experience required.
Medical or dental experience preferred.

Responsibilities

Greet patients, answer phones, schedule appointments.
Manage doctor’s schedule and communications with patients.
Collect patient payments and maintain confidentiality.

Skills

Customer service

Communication

Organization

Attention to detail

Education

High school diploma or equivalent

Job description

1 day ago Be among the first 25 applicants

We are an elite oral surgery practice that is committed to exceptional care for our patients and first-class service to our referring doctors. We are looking for a fun, hardworking, compassionate, team player to help us grow the practice and continue to serve our community with all of their oral surgery needs. Previous oral surgery experience is a plus but not required.

The role of the Treatment Coordinator is critical in providing exceptional patient care resulting in the best clinical outcomes and meeting the needs of our patients.

Role and Responsibilities

Treatment Coordinator - Oral Surgery

Treatment Coordinator - Dental

Location: Chester County Oral Surgery & Dental Implants | West Chester, Wayne, Kennett Square, PA

The role of the Treatment Coordinator is critical in providing exceptional patient care resulting in the best clinical outcomes and meeting the needs of our patients.

Role and Responsibilities

The Treatment Coordinator will greet patients, answer phones, schedule appointments, provide cost estimate, and collect patient financial responsibility. The Treatment Coordinator will also manage the doctors schedule and any communications with patient and referring offices.

Provides concierge level customer service while interacting with patients, referring offices, and team members over the phone, in person, or via electronic communication.
Updates and maintains patient insurance information.
Maintains doctor schedule to ensure efficient use of the doctor’s time.
Partners with clinical team to ensure excellent patient experience.
Adheres to deadlines and prioritize work against the patient schedule.
Collects payments from patients in an effective and professional manner.
Understands doctor treatment recommendations and develops treatment plans from diagnosis.
Effectively communicates treatment options and associated costs to the patient.
Maintains confidentiality of all information in accordance with HIPAA.
Performs other related duties as assigned.

Education and Experience

Highschool diploma or equivalent required.
One year of customer service experience required.
Medical or dental experience preferred.

Skills and Abilities

Understanding of dental terminology.
Friendly, inviting, and professional personality and presence.
Basic office skills such as typing and filing.
Good organizational skills.
Attention to detail.
Leadership and problem-solving skills.
Effective communication skills.
Ability to work cross functionally with other team members.

CORE BENEFITS & WELLNESS

Medical (including Virtual Care), Dental, and Vision Coverage

Employee Assistance Program (EAP)

Uniforms/Scrubs provided

FINANCIAL WELL-BEING

Competitive pay, Bonus potential, and annual merit reviews

401(k) Plan w/Company Match

Health Savings Account (HSA) with HDHP health plans

LIFE INSURANCE

Basic and Supplemental Life Insurance

Spouse and Child Life Insurance

TIME OFF, DISABILITY AND LEAVE OF ABSENCE

Paid Vacation (Starting at 2 weeks) and 6 Annual Paid Holidays

Long and Short Term Disability Plans

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, marital status, sex, age, national origin, disability, genetic information, sexual orientation, gender identity and protected veterans’ status.

Seniority level