Scheduling Coordinator

Ohio State University; Columbus (OH); On-site; USD 40,000 - 56,000; Full time

Job summary

The Ohio State University Hospital is seeking a Scheduling Coordinator to join the University Hospital Revenue Cycle team. The role focuses on physician appointment scheduling, OR/admission scheduling, full-service scheduling, and insurance verification to support clinical and financial needs.

You will interface with clinical staff and patients, ensuring accurate appointment data and seamless service. Strong multitasking and customer service skills are essential in a fast-paced environment.

Qualifications

• High School Diploma or GED is required.
• PC knowledge and verbal/written communication skills are required.
• Minimum 6 months experience in customer service or healthcare environment.

Responsibilities

• Schedule return and other patient appointments; coordinate with clinical staff and patients.
• Verify and update patient demographics and insurance information to support clinical and financial needs.
• Communicate with physicians, medical secretaries, and other staff to ensure patient needs are met.
• Maintain proficiency in scheduling and registration systems and related software.

Skills

Customer service

Communication

Multitasking

Problem-solving

Education

High School Diploma or GED

Tools

EMR systems

Scheduling systems

Registration systems

ABN/Eligibility systems

Document management software

Job description

## Scheduling CoordinatorApply: University Hospital: Full time: Posted Today: R159488Screen reader users may encounter difficulty with this site. For assistance with applying, please contact [e-mail]. If you have questions while submitting an application, please review these frequently asked questions.**Current Employees and Students:**If you are currently employed or enrolled as a student at The Ohio State University, please log in to Workday to use the internal application process.Welcome to The Ohio State University's career site. We invite you to apply to positions of interest. In order to ensure your application is complete, you must complete the following:* Ensure you have all necessary documents available when starting the application process. You can review the additional job description section on postings for documents that may be required.* Prior to submitting your application, please review and update (if necessary) the information in your candidate profile as it will transfer to your application.## Job Title:Scheduling Coordinator## Department:University Hospital | Kidney AcquisitionScope of Position The Revenue Cycle for The Ohio State University Wexner Medical Center is responsible for providing excellent customer service while processing patient demographic and insurance information efficiently and accurately. Areas within the Revenue Cycle include pre-registration, registration, pre-certification, financial clearance and counseling, financial assistance, scheduling, billing, claims follow-up, customer service and cash collection. The primary responsibility of staff with the Revenue Cycle is to ensure the collection of net revenue for services rendered.Position Summary The Patient Access Coordinator is an expert in product, process or service line area (physician appointment scheduling, OR/admission, full-service scheduling, and insurance verification). This position is responsible for providing consumers (clinical staff and patients) with accurate, up-to-date information regarding products, services, and general procedures. Schedule return appointments and/or other appointments as assigned. Assures accurate appointment, demographic and insurance information is gathered to support clinical and financial needs including changes to insurance or other patient information. Provides support to physicians and consumer by coordinating their requests and satisfying their needs in one transaction. Solves routine and complex customer problems and knows where to direct customers to address specific questions. Communicates regularly with clinical staff, medical secretaries and staff within the product/service line to ensure customer and department staff needs are met. Always creates a positive first impression. Must be able to use a variety of software packages which include the Electronic Medical record, scheduling and registration systems, ABN, eligibility, document management software, and etc.Minimum Qualifications For Hire: Required: Per CCS Class Specs: High School Diploma or GED. PC Knowledge and interpersonal, verbal, and written communication. Minimum 6 months experience in customer service or a healthcare environment.Preferred: Experience with Windows, Excel, and Intranet/internet navigation tools as well as system content. Medical terminology, coding and third party reimbursement experience. Ability to work in multiple systems for assigned tasks, management and reporting. Strong problem-solving and presentation skills. High level of customer service skills. Able to prioritize and coordinate multiple tasks in a busy environment.Ongoing requirements: Demonstrates competency in daily functions, interpersonal and cognitive skills required to meet essential job functions. Maintains knowledge related to product/service line, quality improvement, cost reduction, current registration and billing policy and procedures as well as scheduling policies and procedures. Must maintain proficiency in utilizing all applicable systems. Must meet mandatory educational and health requirements, as well as ongoing scheduling and registration competencies. Attends Health System and Departmental In-services, education forums, and meetings as required.## Additional Information:## Location:University Hospital - Pavilion (0372)## Position Type:Regular## Scheduled Hours:40## **Shift:**First Shift***Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.***