Scheduling Coordinator

The Ohio State University Wexner Medical Center; Columbus (OH); On-site; USD 34,000 - 52,000; Full time

Job summary

The Ohio State University Wexner Medical Center is seeking a Patient Access Coordinator to assist with physician scheduling, admission, and insurance verification. You will ensure accurate appointment and demographic data while coordinating patient requests alongside clinical staff.

You will use EMR and scheduling systems to support smooth workflows, assist in problem-solving, and maintain a positive first impression for patients and staff.

Qualifications

• High School Diploma or GED required; PC knowledge and communication skills.
• Minimum 6 months experience in customer service or a healthcare environment.
• Experience with Windows, Excel and intranet/internet tools; medical terminology and coding preferred.
• Ability to work across multiple systems and strong problem-solving abilities.
• Prior scheduling and patient registration knowledge is advantageous.

Responsibilities

• Provide accurate information on products, services and procedures to clinical staff and patients.
• Schedule return or other appointments as assigned; ensure accurate demographic and insurance data.
• Support physicians and staff by coordinating requests in a single transaction.
• Resolve routine and complex customer questions and direct to appropriate resources.

Skills

Interpersonal communication

Verbal communication

Written communication

Customer service

Multi-tasking

Problem-solving

Education

High School Diploma or GED

Tools

Electronic Medical Record (EMR)

Scheduling systems

Registration systems

ABN

Eligibility tools

Document management software

Job description

Current Employees and Students: Please log in to Workday to use the internal job search and application process.

Scope of Position

The Revenue Cycle for The Ohio State University Wexner Medical Center is responsible for providing excellent customer service while processing patient demographic and insurance information efficiently and accurately. Areas within the Revenue Cycle include pre-registration, registration, pre-certification, financial clearance and counseling, financial assistance, scheduling, billing, claims follow-up, customer service and cash collection. The primary responsibility of staff with the Revenue Cycle is to ensure the collection of net revenue for services rendered.

Position Summary

The Patient Access Coordinator is an expert in product, process or service line area (physician appointment scheduling, OR/admission, full-service scheduling, and insurance verification). This position is responsible for providing consumers (clinical staff and patients) with accurate, up-to-date information regarding products, services, and general procedures. Schedule return appointments and/or other appointments as assigned. Assures accurate appointment, demographic and insurance information is gathered to support clinical and financial needs including changes to insurance or other patient information. Provides support to physicians and consumer by coordinating their requests and satisfying their needs in one transaction. Solves routine and complex customer problems and knows where to direct customers to address specific questions. Communicates regularly with clinical staff, medical secretaries and staff within the product/service line to ensure customer and department staff needs are met. Always creates a positive first impression. Must be able to use a variety of software packages which include the Electronic Medical record, scheduling and registration systems, ABN, eligibility, document management software, and etc.

Minimum Qualifications For Hire

Required: Per CCS Class Specs: High School Diploma or GED. PC Knowledge and interpersonal, verbal, and written communication. Minimum 6 months experience in customer service or a healthcare environment. Preferred: Experience with Windows, Excel, and Intranet/internet navigation tools as well as system content. Medical terminology, coding and third party reimbursement experience. Ability to work in multiple systems for assigned tasks, management and reporting. Strong problem-solving and presentation skills. High level of customer service skills. Able to prioritize and coordinate multiple tasks in a busy environment. Ongoing requirements: Demonstrates competency in daily functions, interpersonal and cognitive skills required to meet essential job functions. Maintains knowledge related to product/service line, quality improvement, cost reduction, current registration and billing policy and procedures as well as scheduling policies and procedures. Must maintain proficiency in utilizing all applicable systems. Must meet mandatory educational and health requirements, as well as ongoing scheduling and registration competencies. Attends Health System and Departmental In-services, education forums, and meetings as required.

Screen reader users may encounter difficulty with the online application. For assistance with applying, please contact [e-mail]. If you have questions while submitting an application, please review these frequently asked questions.

Thank you for your interest in working at Ohio State.

Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.

The university is an equal opportunity employer, including veterans and disability.