Scheduling Coordinator Lead

Ohio State University; United States; On-site; USD 58,000 - 78,000; Full time

Job summary

The Ohio State University is seeking a Scheduling Coordinator Lead for the James Ambulatory Clinic Scheduling. This role manages physician appointment scheduling, OR/admission scheduling, pre-registration and registration, and insurance verification processes.

You will support clinical staff and patients by delivering accurate information and coordinating requests in a fast-paced health system. Responsibilities include handling appointments, validating demographics and insurance data, guiding

Qualifications

• High School diploma or GED is required.
• 4 years of relevant scheduling/healthcare experience required.
• 6+ years of relevant experience preferred.
• Experience with EMR and scheduling software is expected.

Responsibilities

• Schedule return appointments and other appointments as assigned.
• Assure accurate appointment, demographic and insurance information is gathered.
• Coordinate requests and satisfy patient/physician needs in a single transaction.
• Resolve routine and complex customer problems or direct to the appropriate team.
• Communicate regularly with clinical staff and department teammates to meet needs.
• Create a positive first impression in all interactions.
• Provide orientation for new staff and student interns; assist with onboarding.
• Educate department standards, policies, and procedures and provide feedback as necessary.

Skills

Customer service

Communication

Problem solving

Coordination

Education

High School diploma or GED

Associate degree preferred

Tools

EMR software

Scheduling software

ABN/Eligibility systems

Job description

Screen reader users may encounter difficulty with this site. For assistance with applying, please contact [e-mail]. If you have questions while submitting an application, please review these frequently asked questions. Current Employees and Students: If you are currently employed or enrolled as a student at The Ohio State University, please log in to Workday to use the internal application process. Welcome to The Ohio State University's career site. We invite you to apply to positions of interest. In order to ensure your application is complete, you must complete the following: Ensure you have all necessary documents available when starting the application process. You can review the additional job description section on postings for documents that may be required. Prior to submitting your application, please review and update (if necessary) the information in your candidate profile as it will transfer to your application.

Job Title: Scheduling Coordinator Lead

Department: James | James Ambulatory Clinic Scheduling

Scope Of Position / Position Summary

The Scheduling Coordinator Lead is an expert in product, process or service line area (physician appointment scheduling, OR/admission, full service scheduling; pre-registration and registration; insurance verification, and patient liability determination and communication). This position is responsible for providing consumers (clinical staff and patients) with accurate, up-to-date information regarding products, services and general procedures.

• Schedule return appointments and/or other appointments as assigned.
• Assures accurate appointment, demographic and insurance information is gathered to support clinical and financial needs including changes to insurance or other patient information.
• Provides support to physicians and consumer by coordinating their requests and satisfying their needs in one transaction.
• Solves routine and complex customer problems and knows where to direct customers to address specific questions.
• Communicates regularly with clinical staff, medical secretaries and staff within the product/service line to ensure customer and department staff needs are met.
• Always creates a positive first impression.
• Must be able to use a variety of software packages which include the Electronic Medical record, scheduling and registration systems, ABN, eligibility, document management software, and etc.
• Provide orientation for all new staff and student interns.
• Educate department standards, policies, and procedures and provide feedback as necessary.

Minimum Qualifications

• High School diploma or GED.
• Certification or vocational training may be required.
• Associate degree in relevant field may be preferred.
• 4 years of relevant experience required.
• 6 or more years of relevant experience preferred.

Career Roadmap

FUNCTION Finance

SUB-FUNCTION Revenue Cycle - Registration

CAREER BAND Individual Contributor - Technical

CAREER LEVEL T4

Additional Information

• Location: Spielman Comprehensive Breast Center (0874)
• Position Type: Regular
• Scheduled Hours: 40
• Shift: First Shift

Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.

Thank you for your interest in positions at The Ohio State University and Wexner Medical Center. Once you have applied, the most updated information on the status of your application can be found by visiting the Candidate Home section of this site. Please view your submitted applications by logging in and reviewing your status. For answers to additional questions please review the frequently asked questions.

The university is an equal opportunity employer, including veterans and disability.

At Ohio State, you’ll find work that inspires you. We offer roles and growth opportunities in countless fields and specialties — including a job that’s right for you. Ohio State benefits give you options to take care of what matters most to you — and opportunities to make adjustments as your life and needs change, including:

• Medical, dental and vision coverage, with Ohio State paying a significant portion of the cost.
• Paid time off, including sick and vacation time and 11 holidays.
• State retirement plan or an alternative retirement plan, both with generous employer contributions.

As Buckeyes, we accomplish more together. No matter your role, you’ll be part of creating what people need now: pathways to education, research and health care. Working at Ohio State means you’re part of a team with a strong sense of community and an unwavering commitment to excellence — and, of course, incomparable Buckeye spirit. We bring out the best in people, help each other succeed and learn together. By joining Ohio State, you become part of a top-20 public university with one of America’s leading academic health centers. We’re a team of dedicated colleagues with access to boundless resources that support you.

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