Scheduling Coordinator

Brookwood Baptist Health; Simpsonville, Northern (SC, KY); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, Dental, Vision

403(b) Retirement Savings Plan w/match

Health Savings Account (HSA)

Flexible Spending Account (FSA)

Paid Time Off (up to 5 weeks to start)

Life Insurance

Extended Leave Plan (ELP)

Family Care (childcare, elder care, or

Educational Benefits including tuition

Job summary

Baptist Health Brookwood Hospital in Simpsonville, SC is seeking a Scheduling Coordinator to streamline scheduling, rescheduling, and cancellations for tests and procedures. You will interact with physicians, patients, and departments to ensure smooth operations and exceptional service from day one.

We value teamwork, dedication and a patient-first approach, with comprehensive benefits and ongoing growth opportunities within a supportive health system.

Qualifications

• High school diploma or equivalent.
• Must complete Orlando Health medical terminology course within 90 days of hire.
• One year of retail, customer service or health care experience.
• Computer experience required.

Responsibilities

• Provide accurate information of department/procedure specific scheduling criteria to expedite patient preparation, arrival location and time.
• Be proactive with all customers by actively listening, showing a caring attitude and offering alternatives when necessary.
• Demonstrate superb telephone etiquette, team player attitude and professional communication skills at all times.
• Understands the importance Baptist Health places on providing exemplary customer service with a Patient First Philosophy
• Exhibits working knowledge in the use of all registration, scheduling systems, and Web based resources.
• Maintains basic understanding of the medical needs during the screening process for scheduling an appointment.
• Consistently reviews the schedules daily and communicates all changes to appropriate staff.
• Maintains regular, punctual attendance consistent with Baptist Health policies, the ADA, FMLA and other federal, state and local standards.

Skills

Customer service experience

Computer literacy

Medical terminology course

Education

High school diploma or equivalent

Medical terminology course within 90 days

Job description

Position Summary

At Baptist Health, our mission is to improve the health and quality of life for the individuals and communities we serve.

Baptist Health Brookwood Hospital offers great NEW competitive pay and benefits!

• Medical, Dental, Vision
• 403(b) Retirement Savings Plan w/matching
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Paid Time Off (up to 5 weeks to start)
• Life Insurance
• Extended Leave Plan (ELP)
• Family Care (childcare, elder care, pet care)
• Educational Benefits including tuition reimbursement & monthly payments to help pay down any graduated school debt

ALL benefits start on day one!

A Brief Overview

The Scheduling Coordinator will communicate regularly with physicians, which may include, patients, ancillary and surgical areas to involve: scheduling, rescheduling, and cancellation of single/multiple tests and procedures.

Our people are passionate about what they do, the product they sell, and the customers they serve. If you're looking for an opportunity to be a part of a work family that values collaboration, innovation and dedication, we’re the right company for you.

Section 1557 Non-Discrimination

The Office for Civil Rights (OCR) enforces Section 1557 of the Affordable Care Act (Section 1557), which prohibits discrimination on the basis of race, color, national origin, age, disability, or sex (including pregnancy, sexual orientation, gender identity, and sex characteristics), in covered health programs or activities. 42 U.S.C. 18116.

Responsibilities

What you will do

• Provide accurate information of department/procedure specific scheduling criteria to expedite patient preparation, arrival location and time.
• Be proactive with all customers by actively listening, showing a caring attitude and offering alternatives when necessary.
• Demonstrate superb telephone etiquette, team player attitude and professional communication skills at all times.
• Understands the importance Baptist Health places on providing exemplary customer service with a Patient First Philosophy
• Exhibits working knowledge in the use of all registration, scheduling systems, and Web based resources.
• Knowledge of computer applications, multi-line telephone system, printers, copy fax machines, which may include required data entry.
• Maintains basic understanding of the medical needs during the screening process for scheduling an appointment.
• Consistently reviews the schedules daily and communicates all changes to appropriate staff.
• Consistently meets departmental goals for productivity, quality and customer service standards set by Orlando Health.
• Maintains a working knowledge of ICD-9 (ICD-10) and CPT codes, as deemed necessary.
• Identifies customer service issues and resolves or initiates necessary follow-up.Adheres to all portions of the Baptist Health Professional Appearance Policy at all times.
• Maintains regular, punctual attendance consistent with Baptist Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintains compliance with all Baptist Health policies and procedures.

Qualifications

• High school graduate or equivalent.
• Must complete Orlando Health medical terminology course within 90 days of hire.
• One (1) year of retail, customer service or health care.
• Computer experience required.