Scheduling Coord

Orlando Health, Inc.; Orlando (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Orlando Health, Inc. in Orlando, FL is seeking a Scheduling Coordinator to support physicians, patients and departments by coordinating scheduling, rescheduling and cancellations of tests and procedures.

The role emphasizes excellent customer service, strong communication, and proficient use of scheduling systems. You will review daily schedules, advise staff of changes, and ensure patient preparation and arrival details are accurate.

Qualifications

• 1 year of retail, customer service or health care experience.
• Proficient in computer applications and multi-line telephone systems.
• Ability to understand ICD-9/ICD-10 and CPT codes as needed.
• Excellent communication and customer service skills.

Responsibilities

• Provide scheduling criteria information to expedite patient prep and arrival.
• Be proactive, listen actively, and offer alternatives when needed.
• Maintain superb telephone etiquette and professional communication.
• Review schedules daily and communicate changes to staff.
• Adhere to the Patient First Philosophy and Orlando Health policies.

Skills

Customer service

Communication

Telephone etiquette

Education

High school diploma or equivalent

Medical terminology course (within 90 days)

Tools

Scheduling software

Registration systems

Job description

Summary

The Scheduling Coordinator will communicate regularly with physicians, which may include, patients, ancillary and surgical areas to involve scheduling, rescheduling, and cancellation of single/multiple tests and procedures.

Position Summary

The Scheduling Coordinator will communicate regularly with physicians, which may include, patients, ancillary and surgical areas to involve scheduling, rescheduling, and cancellation of single/multiple tests and procedures.

Responsibilities

Essential Functions

• Provide accurate information of department/procedure specific scheduling criteria to expedite patient preparation, arrival location and time.
• Be proactive with all customers by actively listening, showing a caring attitude and offering alternatives when necessary.
• Demonstrate superb telephone etiquette, team player attitude and professional communication skills at all times.
• Understands the importance Orlando Health places on providing exemplary customer service with a Patient First Philosophy
• Exhibits working knowledge in the use of all registration, scheduling systems, and Web based resources.
• Knowledge of computer applications, multi-line telephone system, printers, copy fax machines, which may include required data entry.
• Maintains basic understanding of the medical needs during the screening process for scheduling an appointment.
• Consistently reviews the schedules daily and communicates all changes to appropriate staff.
• Consistently meets departmental goals for productivity, quality and customer service standards set by Orlando Health.
• Maintains a working knowledge of ICD-9 (ICD-10) and CPT codes, as deemed necessary.
• Identifies customer service issues and resolves or initiates necessary follow-up.
• Adheres to all portions of the Orlando Health Professional Appearance Policy at all times.
• Maintains regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintains compliance with all Orlando Health policies and procedures.

Other Related Functions

• Maintains regular communication with the practices regarding scheduling matters, as deemed necessary.
• Attends departmental meetings/in-services and participates in process improvement initiatives.
• Assume the responsibility for professional growth and development.

Qualifications

Education/Training

• High school graduate or equivalent.
• Must complete Orlando Health medical terminology course within 90 days of hire.

Licensure/Certification

• None.

Experience

• One (1) year of retail, customer service or health care.
• Computer experience required.