Scheduling Coordinator

Reynolds Orthodontics; Novi (MI); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Monthly bonus opportunities

Medical/Rx

Dental

Vision coverage

401-k with employer match

Flexible spending accounts

Health savings accounts

Employee assistance program

Other benefit options

Job summary

Reynolds Orthodontics is seeking a Scheduling Coordinator to manage patient intake and appointment flow within a fast-paced orthodontic practice. You will coordinate with doctors and staff to ensure accurate scheduling and timely communication with patients.

The role demands high attention to detail, a friendly demeanor, and a commitment to outstanding customer service. Prior experience and confident use of Microsoft Office are expected, with opportunities for training and growth.

Qualifications

• High-School Diploma required.
• 1-3 years relative experience preferred.

Responsibilities

• Schedule, authorize and send pertinent medical records/orders for appointments.
• Maintain a positive and friendly attitude and deliver excellent customer service to patients.
• Coordinate patient schedule and flow for the practice and maintain schedules with accuracy and attentiveness.
• Be receptive to training and coaching on best practices.
• Maintain an organized working space.
• Coordinate with other team members and doctors as needed for scheduling issues or questions.
• Other duties as required as they relate to the position.

Skills

Excellent customer service experience

Attention to detail

Professional manner and appearance

Excellent written and oral comms

Integrity

Dependable

Organizational skills

Computer skills: Microsoft Office

Telephone etiquette and information-g"

Education

High-School Diploma

Tools

Microsoft Office

Web Browser

Job description

Summary of Position:

The Scheduling Coordinator is responsible for handling the patient intake and flow and coordinating all appointments and scheduling with the practice and doctors. This role is vital and requires a high level of attention to detail and organization in a fast-paced environment.

Key Benefits:

• monthly bonus opportunities
• Medical/Rx
• Dental
• Vision coverage
• retirement plan (401-k) with a percentage match
• flexible spending accounts
• health savings accounts
• an employee assistance program
• several other benefit options

Benefit-eligible new hires can enroll in coverage that is effective on their first day of employment. Further details on the benefits program are available upon request.

Essential Job Function:

• Schedule, authorize and send pertinent medical records/orders for appointments
• Maintain a positive and friendly attitude and deliver excellent customer service to patients
• Coordinate patient schedule and flow for the practice and maintain schedules with accuracy and attentiveness
• Be receptive to training and coaching on best practices
• Maintain an organized working space
• Coordinate with other team members and doctors as needed for scheduling issues or questions
• Other duties as required as they relate to the position

Knowledge, Skills and Abilities:

• Understanding of best practices in the industry as it relates to schedule coordination and patient intake
• Excellent customer service experience
• Have excellent written and oral communication skills
• Compassion and high level of service for our patients, parents, and staff
• Integrity, always doing the right thing
• Dependable, reliable to be at work when scheduled
• Attention to detail
• Able to organize work, engage in a variety of tasks simultaneously and consistently meet deadlines
• Professional manner and appearance at all times
• Computer skills: Microsoft office and Web Browser
• Telephone skills: Proper telephone etiquette and information gathering skills

Education and Experience

• High-School Diploma Required
• 1-3 Years Relative Experience

Where required by state law and/or city ordinance; this employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. For additional information, please follow this link.