Scheduling Coordinator

River Bend Orthodontics; Middletown (CT); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Monthly bonus

Medical coverage

Dental coverage

Vision coverage

401(k) retirement plan

Flexible spending accounts

Health Savings Account

Employee assistance program

Job summary

River Bend Orthodontics seeks a Scheduling Coordinator to manage patient intake and appointment flow with precision and care. The role emphasizes exceptional customer service and teamwork in a fast-paced orthodontic setting.

Responsibilities include coordinating with doctors and staff, maintaining accurate schedules, and adapting to training on best practices. A high level of organization and reliable attendance is required to support daily operations.

Qualifications

• High-School Diploma required.
• 1–3 years of relative experience in scheduling or front desk roles.
• Strong customer service mindset and professional communication.
• Attention to detail and the ability to manage multiple tasks.
• Proficient with Microsoft Office and basic web tools.
• Demonstrates integrity and dependable attendance.

Responsibilities

• Schedule, authorize and send pertinent medical records for appointments.
• Maintain a positive, friendly attitude and deliver excellent patient service.
• Coordinate patient flow and schedules with accuracy and attentiveness.
• Be receptive to training and coaching on best practices.
• Maintain an organized workspace and collaborate with team and doctors.
• Assist with scheduling issues and other duties as required.

Skills

Excellent customer service

Written and oral communication

Attention to detail

Organization and multi-tasking

Professional demeanor

Telephone etiquette

Computer skills: Microsoft Office, web

Education

High-School Diploma

Tools

Microsoft Office

Web Browser

Job description

Summary of Position:

The Scheduling Coordinator is responsible for handling the patient intake and flow and coordinating all appointments and scheduling with the practice and doctors. This role is vital and requires a high level of attention to detail and organization in a fast-paced environment.

Key Benefits:

In addition to your hourly rate, we offer a competitive benefits package that includes monthly bonus opportunities, Medical/Rx, Dental, and Vision coverage, a retirement plan (401-k) with a percentage match, flexible spending accounts, health savings accounts, an employee assistance program, and several other benefit options.

Benefit-eligible new hires can enroll in coverage that is effective on their first day of employment. Further details on the benefits program are available upon request.

Essential Job Function:

• Schedule, authorize and send pertinent medical records/orders for appointments
• Maintain a positive and friendly attitude and deliver excellent customer service to patients
• Coordinate patient schedule and flow for the practice and maintain schedules with accuracy and attentiveness
• Be receptive to training and coaching on best practices
• Maintain an organized working space
• Coordinate with other team members and doctors as needed for scheduling issues or questions
• Other duties as required as they relate to the position

Knowledge, Skills and Abilities:

• Understanding of best practices in the industry as it relates to schedule coordination and patient intake
• Excellent customer service experience
• Have excellent written and oral communication skills
• Compassion and high level of service for our patients, parents, and staff
• Integrity, always doing the right thing
• Dependable, reliable to be at work when scheduled
• Attention to detail
• Able to organize work, engage in a variety of tasks simultaneously and consistently meet deadlines
• Professional manner and appearance at all times
• Computer skills: Microsoft office and Web Browser
• Telephone skills: Proper telephone etiquette and information gathering skills

Education and Experience

• High-School Diploma Required
• 1-3 Years Relative Experience

Where required by state law and/or city ordinance; this employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. For additional information, please follow this link.