Scheduling Coordinator

Coastal Cosmetic Family Dentistry P; Pensacola (FL); On-site; USD 22,041 - 30,307; Full time

Benefits offered by this job

Bonus based on performance

Company parties

Competitive salary

Dental insurance

Employee discounts

Flexible schedule

Free food & snacks

Paid time off

Profit sharing

Training & development

Wellness resources

Job summary

Coastal Cosmetic & Family Dentistry is seeking a reliable Scheduling Coordinator to manage daily patient flow, schedule appointments for doctors and hygienists, and minimize cancellations. The role emphasizes organization, professionalism, and excellent patient service in a busy dental office.

The ideal candidate will handle front-office coordination, confirm schedules, and support a positive patient experience while contributing to a smooth, efficient practice operation.

Qualifications

• Experience in dental/medical office preferred.
• Excellent communication and organizational skills.
• Ability to multitask in a fast-paced setting.
• Professional, kind, and team-oriented demeanor.
• Strong attention to detail.
• Comfort with scheduling systems and practice software.

Responsibilities

• Schedule and coordinate patient appointments for doctors and hygiene
• Confirm appointments and communicate expectations clearly
• Protect the schedule by minimizing cancellations and downtime
• Fill openings quickly using recall, reactivation, and short-call lists
• Monitor daily adjustments and collaborate with the team to maintain flow
• Provide excellent patient service by phone and in person
• Support the front office with communication, documentation, and coordination

Skills

Communication

Organizational skills

Multitasking

Professional demeanor

Customer service

Tools

Scheduling software

Job description

Benefits

• Bonus based on performance
• Company parties
• Competitive salary
• Dental insurance
• Employee discounts
• Flexible schedule
• Free food & snacks
• Paid time off
• Profit sharing
• Training & development
• Wellness resources

About Us

At Coastal Cosmetic & Family Dentistry, we are committed to delivering exceptional dental care in a patient-centered, welcoming environment. Our team combines technology, compassion, and professionalism to provide an outstanding patient experience. We are seeking a reliable, organized Scheduling Coordinator to help keep our practice running smoothly and efficiently.

Position Summary

The Scheduling Coordinator plays a key role in managing the daily flow of the practice. This position focuses on scheduling patient appointments, confirming schedules, minimizing cancellations, and ensuring our doctors and hygiene team maintain productive calendars. The ideal candidate is organized, friendly, and professional — someone who enjoys helping patients while maintaining order and efficiency in a busy office.

Key Responsibilities

• Schedule and coordinate patient appointments for doctors and hygiene
• Confirm appointments and communicate expectations clearly
• Protect the schedule by minimizing cancellations and downtime
• Fill openings quickly using recall, reactivation, and short-call lists
• Monitor daily adjustments and collaborate with the team to maintain flow
• Provide excellent patient service by phone and in person
• Support the front office with communication, documentation, and coordination

Important KPIs / Success Measures

• Daily/Monthly Productivity Goals Met (doctor & hygiene)
• High Confirmation Rates for next-day and same-day schedules
• Low Cancellation/No-Show Rate through proactive communication
• Strong Hygiene Reappointment Rate
• Efficient Filling of Same-Day Openings
• Recall & Reactivation Conversions (overdue → scheduled)
• Accuracy in Appointment Types & Timing
• Positive Patient Feedback & Communication Ratings

Qualifications

• Dental or medical office experience preferred
• Excellent communication and organizational skills
• Ability to multitask in a fast-paced setting
• Professional, kind, and team-oriented demeanor
• Strong attention to detail
• Comfort with scheduling systems and practice software

Why Join Our Team?

• Supportive team and positive practice culture
• Modern, patient-focused environment
• Competitive pay and benefits
• Opportunities for personal and professional growth
• Rewarding work supporting patient health