Scheduling Coordinator

Home Instead; Oxford (MS); On-site; USD 32,000 - 45,000; Full time

Job summary

Home Instead is seeking a scheduling coordinator in Mississippi to manage weekly schedules for clients and Care Professionals, ensuring continuity of care and prompt communication with families. The role involves handling last-minute requests, emergencies, and maintaining accurate scheduling documentation.

Responsibilities include matching caregivers to clients based on needs and availability, coordinating open shifts, and supporting recruitment with staffing plans.

Qualifications

• Maintain weekly client and Care Professional schedules based on client needs and caregiver availability.
• Match Care Professionals with clients with continuity of care in mind.
• Communicate schedule changes clearly to Care Professionals, clients, and families.
• Manage caregiver call-outs, time off requests, availability changes, and last-minute needs.
• Identify open shifts and secure appropriate coverage.
• Coordinate emergency staffing to prevent interruptions in client care.

Responsibilities

• Create and maintain weekly client and Care Professional schedules based on client needs, caregiver availability, skills, compatibility, and requested hours.
• Match Care Professionals with clients while prioritizing continuity of care and consistent caregiver assignments whenever possible.
• Communicate schedule assignments and changes clearly and promptly with Care Professionals, clients, and families.
• Manage caregiver call-outs, requested time off, availability changes, and last-minute scheduling needs.
• Identify open shifts and actively work to secure appropriate coverage.
• Assist with urgent and emergency scheduling situations to prevent interruptions in client care.
• Monitor scheduled hours, overtime, availability, and staffing needs to maintain appropriate coverage.
• Coordinate emergency coverage for caregiver call-outs and other unexpected staffing situations while on call.

Job description

• Create and maintain weekly client and Care Professional schedules based on client needs, caregiver availability, skills, compatibility, and requested hours.
• Match Care Professionals with clients while prioritizing continuity of care and consistent caregiver assignments whenever possible.
• Communicate schedule assignments and changes clearly and promptly with Care Professionals, clients, and families.
• Manage caregiver call-outs, requested time off, availability changes, and last-minute scheduling needs.
• Identify open shifts and actively work to secure appropriate coverage.
• Assist with urgent and emergency scheduling situations to prevent interruptions in client care.
• Monitor scheduled hours, overtime, availability, and staffing needs to maintain appropriate coverage.
• Work closely with recruitment and management to communicate current and anticipated staffing needs.
• Maintain accurate scheduling information and documentation within the company’s scheduling system.
• Build positive working relationships with Care Professionals and assist in resolving scheduling concerns.
• Communicate client changes, caregiver concerns, and other important information to the appropriate members of the office team.
• Participate in the on-call rotation one weeknight per week and one weekend per month, responding to after-hours client, caregiver, and scheduling needs.
• Coordinate emergency coverage for caregiver call-outs and other unexpected staffing situations while on call.
• Provide direct caregiving support when necessary during emergency staffing situations or when immediate coverage cannot otherwise be secured, helping maintain continuity and safety of client care.
• Assist with general office, administrative, and staffing responsibilities as needed