Scheduling Coordinator

Niktor LLC; Mentor (OH); On-site; USD 28,929; Part time

Job summary

A leading medical equipment firm in Mentor, OH is seeking a Specialty Services Scheduler to manage technicians' schedules and enhance customer experience. The role demands strong customer service and organizational skills, necessitating the use of various software platforms like Microsoft Office and CRM systems. This mid-senior level contract position offers up to $21/hr and emphasizes effective problem-solving abilities.

Qualifications

• Minimum 1 year of customer service or retail experience required.
• Ability to manage multiple priorities and work independently.
• Knowledge of Microsoft Office Suite is essential.

Responsibilities

• Manage Specialty Service Technicians’ calendars for customer experience.
• Interact with customers to address scheduling and emergency needs.
• Coordinate schedules and monitor technician availability.

Skills

Customer service experience

Proficiency in Microsoft Office Suite

Organizational skills

Strong communication skills

Problem-solving abilities

Tools

Microsoft Excel

CRM software

Google Maps

Job description

Overview

Job Title: Specialty Services Scheduler

Company: Niktor LLC

Department: Human Resources - Specialty Services

Duration: 6-Month Contract

Reports To: Manager, Service Contracts and Support Administration

Schedule: Monday – Friday, 8:00 AM – 5:00 PM

Pay Rate: Up to $21/hr

Responsibilities

• The Specialty Services Scheduler (SSS) manages the Specialty Service Technicians’ calendars to provide an excellent customer experience.
• Identify service availability with Customers, determine technician availability, and assign schedules accordingly.
• Interact directly with Customers to address emergency concerns or schedule changes.
• Handle inbound and outbound phone calls and manage reporting.
• Prioritize time-sensitive specialty service calls and manage contractual obligations along with one-time service requests.
• Coordinate and schedule Customers with appropriate technicians; monitor technicians’ schedules and assign appropriate routes.
• Update systems with correct documentation and maintain data integrity.
• Make efficient use of technician schedules and time using mapping software.
• Assist Customers with rescheduling appointments and troubleshooting cost-effective routes.
• Apply problem-solving skills and adaptability on a daily basis.

Qualifications

• Previous customer service or retail experience is required (minimum 1 year).
• Knowledge of Microsoft Office Suite is required.
• Experience working in multiple systems at one time is preferred.
• Effective organizational skills; strong communication and active listening skills.
• Ability to manage multiple priorities, work independently and in a team environment.
• Ability to interpret and analyze data.
• Proficiency with software platforms: Microsoft Excel, Outlook, SharePoint navigation, CRM, Google Maps, and internal service databases.

Work Environment & Skills

• Strong time-management and prioritization abilities.
• Customer-focused problem solving and adaptability.

Employment Details

• Seniority level: Mid-Senior level
• Employment type: Contract
• Job function: Administrative
• Industries: Medical Equipment Manufacturing

Location

Mentor, OH