Service Coordinator

Sciens Building Solutions; Latham (NY); On-site; USD 48,000 - 62,000; Full time

Benefits offered by this job

Paid time off

Holidays

401(k) matching

Disability insurance

Medical, dental, and vision plans

Life insurance

Career development opportunities

Tuition reimbursement

Job summary

Sciens Building Solutions seeks a Service Coordinator in New York to manage scheduling of preventive maintenance and emergency calls, handle customer inquiries, and coordinate with field technicians to ensure timely service and customer satisfaction.

Ideal candidates have a high school diploma and 2–5 years in customer service, strong organizational skills, and proficiency with Microsoft Office. The role offers competitive pay and benefits, with emphasis on reliable, responsive service delivery.

Qualifications

• High school diploma or equivalent.
• 2–5 years of experience in customer service.
• Strong organizational skills.
• Ability to multi-task and stay calm under pressure.
• Sound decision-making and practical judgment.
• Ability to motivate others with a positive attitude.
• Interest in helping and working with customers.
• Computer literacy with Outlook, Excel, Word, and PowerPoint.

Responsibilities

• Schedule PM inspections and emergency calls; update schedules to ensure on-time service with zero backlogs.
• Answer customer calls and dispatch technicians for emergencies; ensure timely resolution.
• Generate and monitor service dept. communications; review work orders for accuracy and timeliness.
• Assist pricing of labor and materials per contract.
• Prepare subcontract work orders for invoicing with reports and quotes.
• Track and quote deficiencies.
• Update customer data across databases; track inspections and contracts.
• Dispatch technicians based on site skill requirements.
• Maintain daily/weekly/monthly schedules; handle trouble calls and vacations.
• Prepare/process work orders and invoices; obtain PO as needed.
• Communicate effectively with customers; follow up on inquiries and special requests.
• Prepare purchase requisitions for materials.
• Submit contract cancellation forms with backups.
• Coordinate service requirements with other departments.
• Provide information to Accounting for one-day billing.

Skills

Customer service

Organizational skills

Multitasking

Communication

Education

High school diploma

Tools

Microsoft Outlook

Excel

Word

PowerPoint

Job description

THE POSITION IN A NUTSHELL

Sciens Building Solutions seeks a Service Coordinator responsible for interacting with existing and potential customers to ensure customer satisfaction and a positive company image. TheService Coordinator will perform scheduling of preventative maintenance inspections and emergency calls. This person will field customer calls, analyze issues, evaluate the situation and determine how best to handle.

WHAT YOU’LL BE DOING (and doing well!)

• Schedule preventative maintenance inspections and emergency calls. Utilize dispatch board to update and maintain all schedules for on time service while maintaining zero backlogs.
• Answer calls from customers. If needed, dispatch the proper technicians to handle any emergencies as required. Follow through to ensure resolution of all situations.
• Generate and monitor Service department’s internal and external correspondence regarding service technicians. This includes analyzing completed work orders for accuracy, and ensuring they are correct, complete and on time.
• Assist with performing accurate pricing of labor and/or materials as dictated by the contract for that particular customer.
• Prepare subcontract work order for invoicing, including test reports, deficiencies and quotes.
• Track and/or quote deficiencies.
• Update and maintain all customer information in all databases, including but not limited to: Service department inspection dates, contract information, new customers/sites and updated customer names and addresses.
• Dispatch appropriate technician(s) based on skill set required for each site or project.
• Generate and maintain schedules on a daily/weekly/monthly intervals. Field trouble calls, PM inspections, vacation schedule, and subcontractor schedule.
• Prepare and process work orders and invoices, when applicable; acquire purchase orders where customer requires.
• Display effective communication with customers; promptly follow up on customer inquiries, tracking special needs requests, reports and copies as needed.
• Material requisition: prepare and process accurate purchase requisitions for purchasing.
• Complete service contract cancellation form(s) and submit with back up for processing.
• Coordinate customers’ service requirements with other appropriate departments, as necessary, to ensure effective customer service.
• Provide accurate information to Accounting to ensure one-day billing processing.

WHAT WE LIKE ABOUT YOU

• High school diploma or equivalent.
• Two to five years of experience in customer service.
• Strong organizational skills.
• Ability to multi-task and remain calm under pressure.
• Possess sound decision-making skills and practical judgment priorities.
• Ability to encourage and motivate people with positive attitude.
• Interest in helping and working with customers.
• Computer literate: Working knowledge of Microsoft Outlook, Excel, Word, and PowerPoint.

WHAT WE’RE BRINGING TO THE TABLE

• Competitive salary based on qualifications.
• Paid time off plan and holidays.
• 401(k) matching.
• Short term and long-term disability.
• Medical, dental, and vision plans with options.
• Life insurance.
• Professional career development opportunities.
• Tuition reimbursement.

$35-$45 per hour, final offer based on experience