Service Scheduler

Flatiron Crane Operating Company; Cleveland (OH); On-site; USD 41,000 - 55,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) with company match

Paid vacation, holidays

Company vehicle and tools where needed

On-call rotation and emergency support

Job summary

Simmers Crane Design & Services is seeking a Service Scheduling Coordinator in Cleveland to plan and manage field service technician schedules, respond to emergencies, and coordinate with sales on project requirements.

The role emphasizes safety, teamwork, and dependable scheduling, with a competitive hourly pay and comprehensive benefits. Apply to join a trusted, expanding team.

Qualifications

• High school diploma or GED required; associate degree preferred.
• 2–3 years scheduling/dispatching experience in industrial service.
• Experience coordinating field technicians and service schedules.
• Excellent organizational and communication skills.
• Proficiency in Microsoft Office and scheduling/ERP software.

Responsibilities

• Plan and manage the daily schedule for field service technicians.
• Interpret project information from sales to plan the schedule.
• Answer emergency and other service calls and plan accordingly.
• Ensure site-specific information is understood by technicians.
• Coordinate with service teams to allocate resources timely.
• Maintain records of schedules and customer interactions.
• Participate in after-hours on-call rotation to respond to emergencies.

Skills

Scheduling & Dispatching

Operations coordination

Customer service

Communication skills

ERP software experience

Education

High school diploma or GED

Associate's degree in Business Administration or related field

Tools

Microsoft Office

Scheduling software

ERP systems

Job description

Simmers Crane Design & Services is proud to be part of Flatiron Crane, one of North America's leading providers of overhead crane and lifting solutions. With operating companies across the United States and Canada, we deliver engineering, manufacturing, inspections, maintenance, modernization, and emergency service that help keep our customers operating safely and efficiently.

At Simmers, we don't just respond to problems—we anticipate them. Our people are trusted experts who take pride in delivering innovative solutions, exceptional service, and keeping industry moving. If you're looking for a company that values safety, teamwork, professional growth, and doing meaningful work, you'll feel right at home here.

Why Join Us?

• Competitive pay based on experience ($30.00 - $40.00 per hour)
• Comprehensive medical, dental, and vision insurance
• Company-paid life insurance and disability benefits
• 401(k) with company match
• Paid vacation, sick time, and holidays
• Company vehicle, tools, uniforms, and cell phone (where applicable)
• Ongoing training, career development, and advancement opportunities

Pre-employment drug screen and background check are required.

Position Description

Job Summary:

The Service Scheduling Coordinator is responsible for planning and managing the daily schedules of field service technicians to ensure service calls, inspections, repairs, emergency requests, and projects are completed efficiently and on time.

Job Responsibilities:

• Plan and manage the schedule for the field service technicians.
• Interpret information from the sales team on projects sold to plan the schedule.
• Answer emergency and other service calls from customers and plan and manage the schedule accordingly.
• Ensure project and site-specific information is given to and understood by technicians.
• Learn the skills of technicians and schedule them for projects accordingly.
• Coordinate with service teams to ensure proper allocation of resources and timely completion of work.
• Maintain accurate records of schedules, service requests, and customer interactions.
• Monitor pending or rescheduled appointments and follow up as needed.
• Assist in optimizing scheduling processes to improve efficiency and customer satisfaction.
• Collaborate with other departments to support service operations and workflow.
• Participate in an after-hours on-call rotation to respond to emergency service calls, coordinate technician dispatch, and communicate with customers to ensure timely service support

Position Requirements

Requirements:

• High school diploma or GED required; associate's degree in Business Administration, Operations Management, or a related field preferred.
• Minimum of 2-3 years of experience in scheduling, dispatching, service coordination, or a related administrative role, preferably in an industrial service, maintenance, or field service environment.
• Experience coordinating field technicians, managing service schedules, and prioritizing emergency service requests.
• Strong organizational and time management skills with the ability to manage multiple schedules and shifting priorities.
• Ability to understand project scopes, technician skill sets, and customer requirements to schedule resources effectively.
• Excellent communication and interpersonal skills with the ability to build positive working relationships with technicians, customers, and internal teams.
• Strong problem-solving and decision-making skills, particularly when handling scheduling conflicts and urgent service needs.
• Proficiency in Microsoft Office applications and experience with scheduling, dispatching, or ERP software.
• Ability to learn and manage customer-specific site requirements, including safety procedures, access restrictions, and badging.
• Strong attention to detail to ensure technicians receive accurate job information, materials, and scheduling instructions.
• Ability to work independently and collaboratively in a fast-paced service environment.
• Customer service experience with the ability to handle incoming service requests professionally and efficiently.
• Flexibility to adjust schedules based on changing customer needs, technician availability, and emergency service calls.
• Ability to participate in after-hours or on-call scheduling support as needed.

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Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to the individual's race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran or any other characteristic protected by applicable law.