Scheduling Coordinator

Jimmy Jazz; Lexington (KY); On-site; USD 22,000 - 30,000; Full time

Job summary

OMS360 is seeking a Scheduling Coordinator in Lexington, KY to provide a high-touch, white-glove level of service to patients. You will schedule appointments by phone, verify patient information, and protect privacy in a medical setting.

The role requires fostering accurate record-keeping, strong communication, and a team-driven approach to handling high call volumes while maintaining confidentiality and professional standards.

Qualifications

• Experience in a medical/dental environment (≥1 year).
• High school diploma or equivalent.
• Strong written, verbal and electronic communication.
• Excellent organizational and multitasking skills.
• Ability to handle high volume of phone calls.
• Ability to take initiative and exercise independent judgment.
• Ability to maintain confidentiality.
• Proficient with Outlook, Word, Excel and PowerPoint.
• Practices shared accountability with other functional areas of the business.

Responsibilities

• Schedule patient appointments by phone per office protocol.
• Verify patient data accuracy by reviewing it with the patient.
• Document patient information in computer systems.
• Maintain patient privacy and confidentiality.
• Verify insurance information with patients.

Skills

Medical environment

Communication skills

Organizational skills

Phone handling

Initiative & problem-solving

Confidentiality

Multitasking

MS Office

Education

High school diploma or equivalent

Tools

MS Office

Job description

Description

Mission:

The primary role of the Scheduling Coordinator is to schedule office appointments with patients while contributing to a "white gloves" treatment.

Key Responsibilities:

• Effective use of the phone in a courteous, friendly and professional manner to schedule appointments per office protocol
• Insure patient data is accurate and current by reviewing it with the patient
• Document patient information in computer
• Use discretion with all private information in a medical setting
• Verify insurance information with the patient

Requirements of the position:

• Experience in a medical/dental environment. (Minimum of 1 year)
• Minimum of a high school education or equivalent.
• Effective written, verbal and electronic communication.
• Excellent organizational and multi-tasking skills
• Ability to handle high volume of phone calls.
• Ability to take initiative and exercise independent judgment, decision-making and problem-solving expertise
• Ability to maintain confidentiality
• Computer proficiency in Outlook, Word, Excel and PowerPoint
• Practices shared accountability with other functional areas of the business

OMS360 is an Equal Opportunity Employer (EEO).

OUR CORE VALUES

• Teamwork: We are one community; partners with a shared vision of success. We are more powerful together than alone.
• Integrity: We communicate honestly, transparently, and authentically. We take responsibility for our actions, building our reputation by doing what is right.
• Growth-Minded: We seek to constantly adapt and improve. We provide pathways for personal and professional fulfillment.
• Excellence: We are a performance-driven organization, with a passion for excellence in service and outcomes. We are committed to being the best version of ourselves each day.
• Respect: We actively listen and seek to understand. We are welcoming to all; treating others with dignity, compassion, and kindness.