Scheduling Coordinator

Wilson-Mclain-Plumbing; Krum (TX); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Flexible hours

Weekly pay

Laid-back environment

Job summary

Wilson-Mclain-Plumbing in Texas is seeking a Schedule Coordinator to join our team full-time. You will maintain builder and customer accounts and schedule work orders for new construction, commercial, and remodel projects.

If you prefer a predictable daytime schedule and good work-life balance, this role may be the perfect fit. The position runs Monday through Friday, with typical hours 7:30–4:30 or 8:00–5:00, and a collaborative, no-stress office environment.

Qualifications

• Ability to multitask and juggle several responsibilities.
• Think analytically and strategically, and have the ability to solve issues.
• Enter data with a high-level of accuracy and attention to detail.
• Excellent technical and verbal/written communication skills.
• Competency using Microsoft Office Suite and the ability to successfully learn new software platforms.
• Excellent planning, organizational, and time management skills.
• Customer service experience.
• A track record of following through on commitments.

Responsibilities

• Monitoring customer work orders and their portals daily.
• Entering or updating work orders from emails, phone calls, or the client’s portal.
• Communicating schedule changes and reasons for the changes utilizing appropriate methods to all stakeholders.
• Collaborating with team members, internal departments, external providers, and government entities to ensure the fulfillment of customer requests and needs.
• Building relationships with clients to ensure brand and company success.
• Providing regular updates, responding to inquiries, and addressing any client concerns promptly.
• Creating a pleasant experience for clients, co-workers, external providers and management.
• Demonstrating customer service skills and providing solutions to resolve issues.
• Work closely with team members and the Scheduling Supervisor to accomplish the company’s and the department’s goals.
• Other duties as assigned.

Skills

Multitasking

Data Entry

Communication

Time Management

Microsoft Office

Customer Service

Scheduling Software

Tools

Scheduling Software

Job description

We are seeking a Schedule Coordinator to join our team, full-time. Duties will include maintaining builder/customer accounts and scheduling customer work orders for new construction, commercial, and remodel projects.

If you're looking for a position that offers a predictable daytime schedule and a great work-life balance, this may be the perfect opportunity for you. This position will work Monday through Friday, 7:30 - 4:30 or 8:00 - 5:00. Do you enjoy a relaxed, team-oriented work environment with no evenings or weekends? Then one of these positions could be for you!

A successful schedule coordinator should have excellent communication and relationship-building skills and enjoy working in a fast-paced environment. Reports to the Schedule Supervisor.

Responsibilities

Below are some responsibilities that schedule coordinators are expected to assume:

• Monitoring customer work orders and their portals daily
• Entering or updating work orders from emails, phone calls, or the client’s portal

• Communicating schedule changes and reasons for the changes utilizing appropriate methods to all stakeholders
• Collaborating with team members, internal departments, external providers, and government entities to ensure the fulfillment of customer requests and needs
• Building relationships with clients to ensure brand and company success
• Providing regular updates, responding to inquiries, and addressing any client concerns promptly

• 
  Creating a pleasant experience for clients, co-workers, external providers and management

• Demonstrating customer service skills and providing solutions to resolve issues
• Work closely with team members and the Scheduling Supervisor to accomplish the company’s and the department’s goals
• Other duties as assigned

Job Qualifications and Skill Sets

Below are the qualifications expected of a schedule coordinator:

• Ability to multitask and juggle several responsibilities
• Think analytically and strategically, and have the ability to solve issues
• Enter data with a high-level of accuracy and attention to detail
• Excellent technical and verbal/written communication skills
• Competency using Microsoft Office Suite and the ability to successfully learn new software platforms
• Excellent planning, organizational, and time management skills
• Customer service experience
• A track record of following through on commitments

• Experience using scheduling or customer relationship management software is a plus
• Some construction or plumbing industry knowledge is a plus but not required
  
• Prior experience working for a home builder is not required, but is a big plus
• Spanish speaking is a plus but not required
  

Benefits Available

• Flexible hours
• Weekly pay
• Laid-back environment

THIS POSITION WILL REQUIRE A BACKGROUND CHECK.