Scheduling Coordinator

TEKsystems; Jacksonville (FL); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading provider of business and technology services is seeking a remote Customer Service Representative. The position involves scheduling therapy services while providing strong customer support. Ideal candidates will have prior call center experience and exceptional communication skills, with a focus on accuracy and production.

Benefits

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Short and long-term disability

Health Spending Account (HSA)

Transportation benefits

Employee Assistance Program

Time Off/Leave (PTO, Vacation or Sick Leave)

Qualifications

• 6+ months prior customer service and call center experience.
• Ability to meet set performance standards including production and quality.
• Typing speed of 40+ WPM.

Responsibilities

• Schedule work comp diagnostic or outpatient therapy services via phone.
• Communicate with customers via phone, email, fax and text.
• Work on the phone 90% of the shift.

Skills

Communication Skills

Customer Service

Typing

Job description

• MUST RESIDE IN CENTRAL OR EASTERN TIME ZONE (W2 ONLY) ********************
  
  
  

100% REMOTE

The ideal candidate will be responsible for contact worker's comp claimants to assist with scheduling of work comp diagnostic or outpatient therapy services. The candidate will be expected to communicate with various customers via phone, email, fax and text while working out of multiple programs including Outlook.

Responsibilities

• On the phone 90% of your shift scheduling
• Communication Skills is a high priority (speaking with various customers)
• Strong Emphasis on Customer Service, Employee production and accuracy
  
  
  

Qualifications

• 6+ months prior customer service and call center experience in a professional environment - any office location, no preference on industry
• 6+ month prior experience meeting set performance standards including production and quality.
• 40+ WPM typing (a typing test will be given)
• Ability to navigate multiple computer programs at once
• Must have ability to connect to internet via ethernet cable
• They prefer candidates in the following states: Iowa, Nebraska, South Dakota, Minnesota, Wisconsin, Texas (but not limit to these states)
  
  
  

Nice To Have

Prior medical experience is preferred but not required (could be as CNA, health insurance, clinical, etc.) so that terminology does not have to be taught.

Pay And Benefits

The pay range for this position is $17.00 - $17.00/hr.

Eligibility requirements apply to some benefits and may depend on your job

classification and length of employment. Benefits are subject to change and may be

subject to specific elections, plan, or program terms. If eligible, the benefits

Available For This Temporary Role May Include The Following

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
  
  
  

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Jun 11, 2025.

About TEKsystems And TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.