Scheduling Coordinator

ICES: Data, Discovery, Better Health; Irondale (AL); On-site; USD 36,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental, Vision, Life

401(k) plans

Incentive-based compensation

Professional growth opportunities

Supportive culture

Job summary

Alabama Professional Services is seeking a Scheduling Coordinator to join our office team. You will answer calls, schedule estimates, keep records, and follow up with customers to ensure satisfaction. No experience required; we will train you on-site.

The role offers growth potential, a supportive environment, and a comprehensive benefits package. You will work closely with other departments, learning to manage dates, payments, and bookings with accuracy while contributing to a positive customer

Qualifications

• Customer-centric approach to address inquiries and issues
• Excellent telephone and interpersonal communication skills
• Attention to accuracy when reviewing dates, payments, and scheduling information
• Proficient with computer programs and apps
• Desire to grow within the role and take on more responsibilities as experience is gained
• High school diploma or equivalent; ability to pass background and drug screening

Responsibilities

• Answer calls, schedule free estimates, and follow up with customers
• Provide tactical support to other departments
• Maintain and update customer records and database
• Communicate with customers to ensure satisfaction with our work
• Provide customers with a remarkable overall experience

Skills

Customer-centric approach

Telephone skills

Interpersonal skills

Scheduling accuracy

Computer literacy

Growth mindset

Education

High school diploma or equivalent

Job description

Alabama Professional Services is a family-owned home improvement and maintenance company that serves the state of Alabama. We opened our doors in 1977 with the mission to provide safe and precise solutions to the majority of homeowner needs. At APS, our purpose is to provide remarkable experiences for our customers and your role in that is crucial. We want to provide you with a workplace where you are appreciated, rewarded, and given opportunities to excel in your career.

We are looking for a motivated individual to join our office staff as a Scheduling Coordinator. If you pride yourself in providing exceptional customer service and want to be valued for what you bring to the team,

Responsibilities

• Represent us by answering calls, make collection calls, schedule free estimates, and following up with customers on various issues
• Provide tactical support to other departments of the company
• Keep customer records and database current
• Communicate with customers to ensure their satisfaction with our work
• Provide customers with a remarkable experience

Qualifications

• No experience necessary- we will teach you everything you need to know on-site!

• A customer-centric approach with the ability to address inquiries, concerns, and issues in a courteous and helpful manner
• Exceptional telephone and interpersonal skills
• Keen eye for accuracy when reviewing dates, payments, and scheduling information
• Proficiency in computer programs and apps
• A desire to grow within the role and potentially take on additional responsibilities as experience is gained
• High school diploma or equivalent
  
• Must be able to pass a comprehensive background and drug screen

Benefits

• Comprehensive benefits package including medical, dental, vision, and life insurance
• Potential for incentive-based compensation
• 401(k) plans
• A trusting, respectful, and upbeat culture
• The best tools, materials, and training to ensure your success
• Opportunities for professional growth and development

Our company is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, marital status, or any other characteristic protected by law. If you pride yourself in your work ethic and want an employer who will value your hard work,