Scheduling Coordinator — Customer Care & Growth

ICES: Data, Discovery, Better Health; Irondale (AL); On-site; USD 36,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental, Vision, Life

401(k) plans

Incentive-based compensation

Professional growth opportunities

Supportive culture

Job summary

Alabama Professional Services is seeking a Scheduling Coordinator to join our office team. You will answer calls, schedule estimates, keep records, and follow up with customers to ensure satisfaction. No experience required; we will train you on-site.

The role offers growth potential, a supportive environment, and a comprehensive benefits package. You will work closely with other departments, learning to manage dates, payments, and bookings with accuracy while contributing to a positive customer

Qualifications

• Customer-centric approach to address inquiries and issues
• Excellent telephone and interpersonal communication skills
• Attention to accuracy when reviewing dates, payments, and scheduling information
• Proficient with computer programs and apps
• Desire to grow within the role and take on more responsibilities as experience is gained
• High school diploma or equivalent; ability to pass background and drug screening

Responsibilities

• Answer calls, schedule free estimates, and follow up with customers
• Provide tactical support to other departments
• Maintain and update customer records and database
• Communicate with customers to ensure satisfaction with our work
• Provide customers with a remarkable overall experience

Skills

Customer-centric approach

Telephone skills

Interpersonal skills

Scheduling accuracy

Computer literacy

Growth mindset

Education

High school diploma or equivalent

Job description

Alabama Professional Services is seeking a Scheduling Coordinator to join our office team. You will answer calls, schedule estimates, keep records, and follow up with customers to ensure satisfaction. No experience required; we will train you on-site.

The role offers growth potential, a supportive environment, and a comprehensive benefits package. You will work closely with other departments, learning to manage dates, payments, and bookings with accuracy while contributing to a positive customer