Sales and Service Technician

Alabama Professional Services; Irondale (AL); On-site; USD 25,000 - 44,000; Full time

Benefits offered by this job

Hourly pay plus commission

Company vehicle

Medical, dental, vision, and life保险

401(k) plan

Top-notch tools and training

Job summary

APS Foundation is expanding its service department and seeking personable, mechanically minded Sales & Service Technicians. You’ll visit existing customers, service equipment, and help customers discover additional protection options for their homes.

You’ll troubleshoot, explain technical concepts clearly, and work independently with minimal supervision, while collaborating with installation crews to ensure smooth execution.

Qualifications

• Technical or mechanical background relevant to service work.
• Ability to explain complex concepts in simple terms.
• Independent worker with a positive, resilient attitude.
• Willingness to collaborate with technicians, sales and support staff.

Responsibilities

• Service and troubleshoot customer equipment (dehumidifiers, sump pumps, etc.).
• Assess needs and recommend products/services.
• Be the go-to problem solver for customers.
• Partner with installation crews to ensure plans are carried out smoothly.
• Stay current on products, techniques, and regulations.
• Build lasting customer relationships through clear communication and service quality.

Skills

Technical background

Explain technical concepts

Independent work

Team collaboration

Basic computer skills

Bilingual (bonus)

Education

High school diploma or equivalent

Job description

Who We Are

APS Foundation is a family-owned home improvement and maintenance company that serves homeowners and businesses across Alabama. What started as a mission to provide safe, precise solutions for everyday home needs has grown into protecting every inch of our customers’ properties. Nearly 50 years later, our purpose is the same: deliver remarkable experiences for our customers, and build a workplace where our people feel appreciated, rewarded, and set up to grow.

The Role

We’re expanding our service department and looking for personable, mechanically minded Sales & Service Technicians. You’ll visit existing APS Foundation customers, service and troubleshoot the equipment they already have with us, and help them discover other ways we can protect their homes. Think part technician, part trusted advisor. If you like solving problems, working independently, and getting paid for the value you bring, this role is built for you.

What You’ll Do

• Service and troubleshoot customer equipment such as dehumidifiers, sump pumps, and related systems
• Assess each property's needs and recommend the right products and services, including ones the customer may not know we offer
• Act as the go-to problem solver, finding the most efficient and effective solution for every customer
• Partner with installation crews to make sure proposed plans are carried out smoothly
• Stay current on products, techniques, and regulations so customers can count on your advice
• Build lasting customer relationships through clear communication and great service

What You Bring

• A technical or mechanical background (HVAC or plumbing experience is a plus, but not required)
• The ability to explain technical concepts in plain, easy-to-understand terms
• A positive, resilient attitude: you can hear “no,” stay motivated, and keep going
• Comfort working independently with minimal supervision
• A team-first mindset when working with technicians, sales, and support staff
• Basic computer skills (we’ll train you on our software)
• Bilingual skills are a bonus, but not required

Requirements

• High school diploma or equivalent
• Valid driver’s license and a safe driving record
• Ability to pass a background check and drug screen
• Ability to walk, kneel, crawl, climb ladders, and fit into crawlspaces for inspections
• Availability for overtime when needed

What You’ll Get

• Hourly pay plus commission, so your effort directly grows your paycheck
• Company vehicle, fuel card, phone, and iPad
• Year-round, full-time work with no seasonal slowdowns
• Medical, dental, vision, and life insurance
• 401(k) plan
• Top-notch tools, materials, and hands-on training
• Real opportunities for career growth and development
• A trusting, respectful, and upbeat team culture

Alabama Professional Services is an Equal Opportunity Employer and encourages diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, gender identity, sexual orientation, age, religion, disability, veteran status, marital status, or any other characteristic protected by law.